Customer Service Representative

AMANDA

REID

**** **** **, *******, ***** *****, 207-***-****, **************@*****.***

PROFESSIONAL SUMMARY

Diligent Customer Service Representative with proven technical abilities, consultation skills, and attention to detail. Easily understands customers' concerns and fields wide range of inquiries with excellent resolution record.

Maintains detailed, accurate documentation of all activities

.

Motivated job seeker looking to obtain a new, challenging position. Works well under pressure, adaptable, and ready to be a strong team player.

SKILLS

Great Problem Solver

Enjoy Helping Others

I Have a Lot of Patience

Enjoy working

Enjoy Customer Service Work

Great in Sales Work as Well

EXPERIENCE

Customer Service Representative

Livebridge Lewiston, Maine'

March 2017 - May 2019

Managed customer calls efficiently in a fast-paced call center environment.

Followed up with customers to offer additional support and check resolution satisfaction.

Delivered fast and friendly service regarding questions and service complaints.

Customer Service Worker

intergrated sales solutions fairfield, MAINE

February 2014 - March 2017

Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Managed documentation for new sales, warranties, and service program sign-ups.

Customer Service Assistant

sbc long distance phone servieces augusta, MAINE

April 2012 - February 2014

Explained promotions and special offers to customers.

Kept management informed of customer service activities with regular reports, log updates, and spreadsheet tracking.

Collected information from customers to update records and accounts.

Processed complaints and related refunds and exchanges on products and services.

EDUCATION

Ged

Messalonskee High School, Oakland, maine

April 2013

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