Customer Service Data Entry
Resume:
Michelle
Thompson
Chicago, IL ***37
*.********@***-***.***
EXPERIENCE
Mariano’s, 2112 N. Ashland— Food Service
MARCH 2015- JULY 2016
● Cooking and Preparing foods based on company standards
● Pleasantly greeted and assisted customers with in-store and online purchases
● Creating a clean, healthy and high quality front end customer service.
● Managed food inventory
Telesight LLC, 820 N. Franklin— Customer Service Rep. JULY 2016- AUGUST 2017
● Managed outbound call center volume & resolved high priority complex consumer based issues.
● Exceeded department conversion goals by diligently working on outbound leads, keeping the environment upbeat, positive, energetic as well as competitive.
● Made creative suggestions to not only promote individual growth, and boost team morale but generate company revenue as well..
● Worked with cross function teams to help customers information reflected correctly .
Allied Universal, Chicago — Security
February 2018 - APRIL 2019
● Direct students, staff and visitors to correct areas and locations .
● Rotated with other team member to ensure a safe environments
● Made suggestions to not only help manage time for task completion but to build team morale
● Created observation reports to note all events occurred
● Handled all escalated situations within the location by the company standards, procedures and guidelines
EDUCATION
ACE Tech Charter High School, 5410 S. State — Degree AUGUST 2010 - MAY 2014
Graduated with honors, majored in Architecture Construction SKILLS
● Detail Oriented
● Customer Service
● Time Management
● Decision Making
● Research
● Communication
● Upselling
● Problem Solving
Inventory Control
● Microsoft Office
● Data Entry
● Report Writing
● Organization
Engineering
SAE Institute, Chicago— Associate's Degree (Audio
Technology)
SEPTEMBER 2015 - JANUARY 2017
● Audio Engineering and Live sound
● Post Production for movies and videos
● Music Production
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