Travel Agent Resource Manager

CURRICULUM VITAE

PERSONAL INFORMATION:

NAME: Michele Wanjiru

CELL NO. +254-***-***-***

DATE OF BIRTH: 05th July 2001

EMAIL: ************@*****.***

PROFILE STATEMENT:

I am a self–driven and result–oriented individual with leadership and administrative ability. I look to increase the profitability and growth of my place of work through team work, continuous learning and self-improvement.

PROFESSIONAL SKILLS:

●Excellent verbal and non-verbal communication skills.

●Ability to quickly assess customer’s needs.

●Excellent problem-solving skills, as well as initiative, resourcefulness and creativity.

●Knowledge of domestic and international geography, city codes and decoding fares.

●Ability to work with a flexible schedule.

●Excellent MS word, Excel and Outlook skills.

●Skilled multi-tasker.

●Ability to use Amadeus to work.

●Adaptable to different cultures, languages and situations.

PROFESSIONAL QUALIFICATION:

2019 – 2020: Zetech University, Kenya

Travel and Tourism Foundation (IATA)

Grade: Pass

2020 - 2021: Zetech University, Kenya

French Language Certification Programme

ACADEMIC QUALIFICATIONS:

2015 – 2018 Wang’uru Girls High School

Kenya Certificate of Secondary Education

WORK EXPERIENCE

2018 December– 2019 September: MobiCom Enterprise Limited:

Sales Representative

Responsibilities:

●Serves customers by selling products and meeting customer needs.

●Focuses sales efforts by studying existing and potential volume of dealers.

●Provides historical records by maintaining records on area and customer sales.

●Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules.

●Contributes to team effort and accomplishing related results as needed.

2020 September- 2021 November: Sir Michaels Tours and Safaris: Holiday Consultant

Responsibilities:

Making travel plans for clients.

Booking tickets and conveying important information.

Researching and creating interesting tour packages for clients.

Handling enquires for both inbound and outbound travel.

Providing advice to clients.

REFEREES:

1.Mr. Brian Macmbinji,

MobiCom Enterprise Limited.

Group CEO,

PHONE NO: +254-***-***-***.

Email: *****.*********@*****.***

2.Ms. Lorna Mutemi,

MobiCom Enterprise Limited

Human Resource Manager,

PHONE NO: +254-***-***-***.

Email: ***********@*****.***

3.Ms. Alice Judith,

MobiCom Enterprise Limited

Line Manager,

PHONE NO: +254-***-***-***

Email: ***********@*****.***

4.Michael.M. Mwangi,

Sir Michaels Tours and Safaris limited

Managing Director,

PHONE NO: +254-***-***-***, +254-***-***-***

Email: ******@******************.***

Contact this candidate