Customer Support Call Center

Tiffany Dickson

***** ******* **

Detroit,MI ****4

313-***-****

***************@*****.***

Authorized to work in the US for any employer

SKILLS

• Adaptable

•Pick up new skills quickly

• Microsoft 365

• Problem Resolution

• Organizational Skills

• Presentation Skills

• Team Management

• Professional Development

*Call center /Customer support

*Typing

*Google suite

EXPERIENCE

Alorica-Customer experience agent

2019-2021

●Handles various incoming and outgoing collections-focused phone calls

●Resolves customer questions, complaints and collections inquiries in a professional, helpful manner

●Connects with existing and potential customers and aims to resolve inquiries related to receivables management

●Utilizes computer system to verify and document customer requests

●Talks to customers over the phone to resolve their questions or concerns

●Maintains and updates customer information as necessary

●Calmly attempts to resolve and de-escalate any issues

●Escalates calls to supervisor when necessary and appropriate

EDUCATION

High school diploma -Osborn High school

June 14th 2021

AWARDS

NSHSS (national society of high school scholars)

Michigan Deca district champion 2018-2019

Personal finance

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