Customer Service Floor Supervisor

Adilene Estrada Avila

*** ******* **. *******, ** 95492 707-***-**** *********@*****.*** Bilingual

WORK EXPERIENCE:

Kohl’s 3746 Airway Dr. Santa Rosa, CA 95403

Customer Service July 2020 — Present

•With compassion and understanding, I address customer needs and provide them with the highest interpersonal, quality service while upholding Kohl’s values and philosophy.

•Meticulously handle POS system transactions with precision to ensure seamless and accurate cash flow.

•Innovatively compose exceptional resolutions to miscellaneous dilemmas and complex problems within Kohl’s policies.

Sales Floor Supervisor

•Maintain a clean, organized inventory and revamp displays of rotating seasonal merchandise.

•Supporting 100+ customers per shift to facilitate making informed purchasing decisions, utilizing product knowledge and actively staying informed about the latest sale offerings and rewards program benefits.

•Ambitiously mentor numerous new associates and harmonize a unified and collaborative sales floor team.

Qimura Japanese Restaurant, Inc. 8690 Brooks Rd S. Windsor, CA 95492

Hostess/Waitress July 2018 — November 2020

•Efficiently delivered phenomenal customer service to ensure a positive experience, coordinating a clear connection between the customers and the kitchen/bar chefs.

•Refined multi-tasking skills by processing different orders and transactions while prioritizing efficiency.

•Amplified organized seating throughout the restaurant

•Thrived in a fast-paced environment by assisting various customers in a short amount of time and controlling the influx of orders.

VOLUNTEER EXPERIENCE:Redwood Empire Food Bank 3990 Brickway Blvd Santa Rosa, CA 95403

September 2016 — March 2020

•Collaborated with people of all ages and backgrounds, bagging fresh produce and rearranging donations in supportive groups, focusing on battling against hunger in Sonoma County.

EDUCATION:

Windsor High School, 8695 Windsor Rd, Windsor, CA 95492— High School Diploma

August 2016- May 2020

•Excelled in multiple rigorous Advanced Placement courses that nourished my ability to adapt and apply rich knowledge to any given situation, empowering my discipline and work ethic.

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