Mail Sorter Processing, customer service rep

W

VANITA

WEEKES

718-***-****

*******@*****.***

Hollis, NY 11423

SUMMARY

Focused Customer service Rep and mail Sorter with expertise in post office operations and hands-on experience in high-volume mail distribution centers. Dedicated mail processing professional with background in detailed performance. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. SKILLS

Mail delivery

Distribution services

Automated mail processing

Service-oriented

Team collaboration

Administrative and Office Support

EXPERIENCE

Mail Sorter

New York, NY

Morgan Stanley/ Oct 2016 to Current

Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins. Juggled multiple projects and tasks to ensure high quality and timely delivery. Customer Service Representative

New York, NY

Cambridge Corporation/ Nov 1999 to Current

Documented conversations with customers to track requests, problems and solutions. Fielded customer complaints and queries, fast-tracking them for problem resolution. Asked probing questions to determine service needs and accurately input information into electronic systems.

EDUCATION AND TRAINING

High School Diploma

Bayside High School Jun 1983

Bayside, NY

Some College (No Degree): Social Sciences

Borough of Manhattan Community College of The City University of New York New York, NY

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