Customer Service Middletown

ROSA HALL

** ***** **** **** ******* De,***** *********@*****.***

OBJECTIVE

To join a company that offers a stable and positive atmosphere and inspires me to enhance, therefore to innovate the work culture and the betterment of both parties concerned.

EXPERIENCE

Wawa Middletown De, April 2004 -March 2009 Shift Manager

Provide customer service by greeting and assisting customers, and responding to customer inquiries and concerns

Performing for or working directly with the public, communicating with supervisors, peers

Organizing, planning, and prioritizing work, training, teaching others

Experience with Barcode scanners, cash registers, credit/debit processing machines, desk top Computers and inventory..

Pinnacle Rehabilitation Smyrna, De. April 2012- July 2012 CNA

Assisted residents with activities of daily living as well as helping to prepare for the end of life arrangements

Two hour checks on residents, and recorded vital signs

Assisted in repositioning residents sometimes using a Hoyer Lift aiding in sit to stand and laying positions

Input data on the kiosk, also empty and cleanse catheters

Broadmeadow Healthcare Middletown, De August 2011-November 2011 Dietary Aide

Providing patients with appropriate meals and utensils, as well as cleaning and sanitizing utensils and equipment and facilities.

Prepare food items such as sandwiches, salads, soups, and beverages, maintain patient satisfaction.

Taking food orders and relay orders to kitchen or serving counters they can be filled

Walmart Middletown, De November 2011- Current 2021 Cashier, Customer Service Manager, Deli

Cash Register (ringing up customer purchases)

Debi/credit transactions

Cash office, time management, overseeing employee breaks etc.

EDUCATION

James H. Grove Adult Education Middletown, De December 1989-June 1990

High school Diploma or Equivalent

General Studies

Delaware Technical Community College Dover, De

Certified Nursing Assistant September 2011

CPR certified, American Heart Associate, BLS-Current 2021

Medical Terminology, Anatomy and Physiology

Patient Safety, activities of daily living

Medical mathematics

Phlebotomy and basic computer skills

Delaware Veterans Center Milford, De

August and September 2011

Ensured quality care delivered to residents

Monitored and documented patients respiration activity, and blood pressure

Assisted patients by serving meals, feeding, ambulating, turning and positioning

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