Administrative Assistant Outreach Coordinator
Resume:
NERLANDY BOSQUET
* ****** ***** ******, ***. ***
Norwood, MA 02062
E-Mail: *********@*****.***
EDUCATION:
Johnson & Wales University Providence, RI
Bachelor of Science in Management Completed 8/05
Health Licensed and Life Licensed attained
Brandeis University Transitional Year Program Completed 6/01
Present- Ameriprise Financial Inc. Downtown, MA
Senior Administrative Assistant to Senior Vice President of Global Head Asset Management and Technology
●Schedule meetings by partnering with internal and external clients and partners
●Independently manage leader calendar and meeting prioritization
●Provide project/program support representing the team and researching issues or
questions about policies or practices
●Able to solve non-routine, complex issues in a proactive manner
●Process multiple director compensation and business expense payments accurately and efficiently
●May read and respond to emails and requests on behalf of the leader and ensure leader is informed of pending requests or requests where follow up is required
●Work with cross-functional internal and external Administrative Assistants to facilitate executive meetings and travel
●Interview other administrative staff to help select and onboard new administrative hire
●Excellent organizational skills with strong attention to detail
04/17-12/18 Ameriprise Financial Inc. Downtown, MA
Administrative Assistant to three Vice Presidents
●Manage calendars in Outlook, create, accept, delete and modify meetings
●Utilize Concur to book flights and hotels internationally
●Process expenses in Concur Travel utilizing receipts
●Support the technology department by setting up interviews in person and internationally
●Assist with Skype meetings, inter-call meetings and setting up conference rooms
●Receive visitors for the Global Head Department Vice President
●Support the entire Technology Department with onboarding new contractors
●Ability to work independently and collaboratively
●Comfortably interact and communicate with all levels of the organization
●Proven ability to handle confidential information with discretion
04/15-03/17 Executive Office of Health and Human Service Quincy, MA
Benefits Social Worker for Mass Health
●Evaluate eligibility submission to identify missing information and reconcile
●Customer service skills utilized to respond to applicants’ phone calls regarding the applications process, explained eligibility rules and procedures
●Utilized client software to evaluate applicant eligibility, proficient usage of Outlook, Word and Excel
●Process verifications to validate residency, immigration status and financial information
●Displayed strong attention to detail when verify information against the set of standards
11/13 – 02/15 Network Health Insurance Medford, MA
Outreach Coordinator
●Call hospitals to retrieve essential information for Nurses
●Enter information in intranet system called CCMS
●Request information from hospitals and providers for utilization review nurses
●Follow directions from Nurse to input information and close events in CCMS
●Attain reports from higher manager to review and retrieve information
●Mail out approvals’ letters to providers, hospitals and patients
●Fill out forms for out of network facilities to negotiate rate plans with hospitals
10/05 – 4/13 Thomson Financial LLC Boston, MA
Contract Management/ Administrative Assistant
●Validate contract to Service Request Form
●Attain accounts receivable approval and upper management’s approval
●Submit Service Request Form to billing for client invoicing
●Process the orders in an intranet system called Focus
●Utilizing several intranet systems for different contract numbers needed
●Managed Excel spreadsheets of orders processed daily
●Manage Outlook efficiently due to heavy email volume
●Spearheaded scanning project with counterpart co-workers located in New York
References Available Upon Request
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