Office Assistant Customer Service

Carlos B. Williams

**** ***** **** ***** ****: 901-***-****

Memphis, TN adp2k7@r.postjobfree.com

SUMMARY OF QUALIFICATIONS/SKILLS

** + Medical Office/Customer Service, Training and management experience

Strong commitment to producing quality results for internal and external customers

Proficient in Windows XP, 2007; Microsoft Office 2010, Intermediate Level Word, Excel and

Powerpoint; Outlook, Internet Explorer 9.0; type 35-45wpm

EXPERIENCE

Patient Care

Trained and coached newly hired medical office assistants/customer service representatives

Maintained effective communication with patient families and representatives

Processed patient registration for office visits, admission intake and hospital discharges

Verified patient demographics, insurance coverage and collected co-payments

Scheduled follow-up appointments and surgeries for patients

Administrative/Customer Service

Greeted customers; answered incoming calls and routed calls to appropriate person or department

Conducted audits of petty cash and provided written quarterly audit reports

Handled/processed 100-150 phone calls per day in a busy, fast paced call center environment

Verified patients insurance via: internet, phone call or personal contact

EMPLOYMENT HISTORY

Methodist North Hospital, Memphis, TN Access Facilitator 2015 – 2016

Le Bonheur Children’s Hospital, Memphis, TN Access Facilitator 2014 – 2015

UC Davis Medical Center, Sacramento, CA Medical Office Assistant 2006 – 2013

CHW Children’s Center Sacramento, CA Medical Office Assistant 2003 – 2006

OTHER RELEVANT EXPERIENCE

K-Mart Inc., Memphis, TN Assistant Manager 5 years

Pizza Hut Memphis, TN Shift Supervisor 4 years

EDUCATION/TRAINING

Charles A. Jones, Skills and Business Center Sacramento, CA 2003

Administrative Medical Assistant

Conduit Global 2014

Customer Service Training (6 weeks)

Halls High School Halls, TN

HS Diploma

Contact this candidate