Traffic Coordinator Customer Service
Resume:
Cassandra E. Barksdale
** ******* ****** ****** ****, FL 32073
*********.*********@*****.***
Work Experience
HD Pro Traffic Coordinator/Customer Service
March 2019 – Present
Daily assignment of Special Orders to “Merchandising Buyers”.
Provide knowledge, insight and information about our products By utilizing tools such as catalog and website.
Performs tasks assigned by manager/supervisor based on company Standards, which includes: Verbal and written communication with Internal/external customers.
Performs follow-ups, escalates issues, identifies and recommends Areas for improvement, effectively organizes tasks & workloads, And performs other tasks assigned by supervisor.
Prioritize and manager a high volume of work and maintain service Levels standards.
Update and maintain “Special Orders” records and files.
Build effective relationship with vendors.
Research and resolve discrepancies.
Partner with “Sales” team and “Special Order” Buyers to meet Customer needs.
Utilize computer systems and tools to perform job functions. Mark One-MUSA/Collection Specialist/Repossession Agent July 2004- December 2018
Reviewed open accounts 30- 120 days past due.
Worked in a call center environment.
Made outbound calls in a professional manner while keeping and Improving customer service relations.
Collected customer payments in accordance with payment due dates.
Identified issues attributing to account delinquency and discussed Them with management.
Reviewed and assigned accounts for Repossession.
Mailed correspondence to customers to encourage payment of delinquent accounts.
Used various skip tracing tools to locate customers.
Worked various stages of delinquency from 30-120 days delinquent.
Followed State and FDCPA Guidelines.
Assigned to Auto Dialer 2-3 hours per day.
Handled incoming calls between 100-120 calls a day. Americredit/Customer Service/Collector
Feb 2002 – May 2004
Communicated and negotiated by telephone and in writing regarding Payment arrangements on past due accounts.
Worked in a call center environment.
Utilized various skip tracking tools to make contact with customers.
Executed adequate and timely collection and instigated recovery Activities in order to minimize financial risk.
Education
Kathleen High School – Lakeland, FL 1983
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