Pamela Sumrall **** Lapine Dr.

Mobile Al *****

251-***-****

adp2k0@r.postjobfree.com

Summary:

Dynamic claims adjuster with drive and experience providing a superior experience level of customer service to clients. I have the ability to properly investigate a situation and resolve claims quickly in accordance with company procedures and regulatory guidelines. Team player with a friendly & positive attitude.

EXPERIENCE

Insurance Placement Solutions

September 2021 - November 2021

Reviewed estimates completed by field adjusters, determine coverage based on photos and reports and issued payments &/or denied coverage based on the information provided.

Have the ability to complete denial &/or any letters based on insured's policy language & coverage.

Help assist in explaining the supplement process to insured's if their contractors determine additional, missed &/or hidden damage was due to a direct &/or accidental loss covered by their policy. Proficient in multitasking, incoming & outgoing phone calls,emails, check processing, anything needed by the insured to make the claims process smooth.

Assist &/or volunteer in training new adjusters.

Provided accurate & detailed claims from start to finish. Average claim closure weekly was approximately 20 -30 based on the level of di culty, amount &/or coverage.

Pilot Catastrophe Management- Property Claims Adjuster February 2015 - September - 2021

Identified and accessed property damage and informed clients of necessary repairs.

Performed thorough inspections using a virtual application and created appropriate estimates using Xactimate & Xactimate. SKILLS

Type 90+ WPM.

Proficient in Word, Excel,

Data entry, Outlook, Teams,

Zoom, working remotely,

Xactimate and XactAnalysis.

Excellent written, verbal &

communication skills.

E cient in handling large

volume of claims, e-mails,

inbound & outbound calls.

AWARDS

Over 20 + customer service

letters from customers

advising the company of my

outstanding customer service

skills.

Received an award for

retaining a high claim volume

closure rate.

LANGUAGE

English

Assist in helping customers and third parties understand policy language and condition.

Work well with my team and management to produce a high claim closure rate & assist in getting our customers payments to them in a timely fashion.

Licensed in 12 states including my home state Alabama. Proficient in estimates for water back-up, pipe burst, supplements, contents, investigative, express and initial claims. Knowledgeable in assisting insureds with additional living expenses, which includes finding temporary housing, providing checks for living expenses and explaining how ALE is applied according to the insured's policy provisions.

E cient in completing estimates using Xactanalysis. EDUCATION

Bishop State Community College- GED

Graduation Date: June 2013

ITT Tech College

Date attended Sep 2014 - 2015

Received some college credits for Business Management. Licenses

Alabama - 300*******

Arizona - 18596893

Georgia - 3205533

Florida - W433237

Lousianna - 787581

Montana - 300*******

Maine - ADN316147

Mississippi - 10550458

Texas - 2296733

References:

References and Adjuster licenses can be provided upon request.

Contact this candidate