Customer Service Claims Adjuster
Resume:
Pamela Sumrall **** Lapine Dr.
Mobile Al *****
**********@*****.***
Summary:
Dynamic claims adjuster with drive and experience providing a superior experience level of customer service to clients. I have the ability to properly investigate a situation and resolve claims quickly in accordance with company procedures and regulatory guidelines. Team player with a friendly & positive attitude.
EXPERIENCE
Insurance Placement Solutions
September 2021 - November 2021
Reviewed estimates completed by field adjusters, determine coverage based on photos and reports and issued payments &/or denied coverage based on the information provided.
Have the ability to complete denial &/or any letters based on insured's policy language & coverage.
Help assist in explaining the supplement process to insured's if their contractors determine additional, missed &/or hidden damage was due to a direct &/or accidental loss covered by their policy. Proficient in multitasking, incoming & outgoing phone calls,emails, check processing, anything needed by the insured to make the claims process smooth.
Assist &/or volunteer in training new adjusters.
Provided accurate & detailed claims from start to finish. Average claim closure weekly was approximately 20 -30 based on the level of di culty, amount &/or coverage.
Pilot Catastrophe Management- Property Claims Adjuster February 2015 - September - 2021
Identified and accessed property damage and informed clients of necessary repairs.
Performed thorough inspections using a virtual application and created appropriate estimates using Xactimate & Xactimate. SKILLS
Type 90+ WPM.
Proficient in Word, Excel,
Data entry, Outlook, Teams,
Zoom, working remotely,
Xactimate and XactAnalysis.
Excellent written, verbal &
communication skills.
E cient in handling large
volume of claims, e-mails,
inbound & outbound calls.
AWARDS
Over 20 + customer service
letters from customers
advising the company of my
outstanding customer service
skills.
Received an award for
retaining a high claim volume
closure rate.
LANGUAGE
English
Assist in helping customers and third parties understand policy language and condition.
Work well with my team and management to produce a high claim closure rate & assist in getting our customers payments to them in a timely fashion.
Licensed in 12 states including my home state Alabama. Proficient in estimates for water back-up, pipe burst, supplements, contents, investigative, express and initial claims. Knowledgeable in assisting insureds with additional living expenses, which includes finding temporary housing, providing checks for living expenses and explaining how ALE is applied according to the insured's policy provisions.
E cient in completing estimates using Xactanalysis. EDUCATION
Bishop State Community College- GED
Graduation Date: June 2013
ITT Tech College
Date attended Sep 2014 - 2015
Received some college credits for Business Management. Licenses
Alabama - 300*******
Arizona - 18596893
Georgia - 3205533
Florida - W433237
Lousianna - 787581
Montana - 300*******
Maine - ADN316147
Mississippi - 10550458
Texas - 2296733
References:
References and Adjuster licenses can be provided upon request.
Contact this candidate