Laundry/Housekeeping Supervisor
Resume:
** ******** **. ** ****. Gulod
Novaliches Quezon City
***********@*****.***
ROMEO B. ZITA
Age: 49 yrs. Old
Religion: Roman Catholic
Weight: 187 lbs.
Height: 5’9
Civil Status: Married
PERSONAL INFORMATION
OBJECTIVE
To be known as one of the best in laundry service
providing efficient, effective, and high-quality service. EDUCATION
TERTIARY:
Samson Institute of Technology
Legarda Quiapo, Metro Manila
SECONDARY:
Arellano High School
Lope De Vega, Sta. Cruz Metro Manila
SKILLS
Proven leadership skills and ability to
motivate
Ability to focus attention on details and be
able to organize, prioritizes, and follows up
Ability to perform assign duties with
attention to detail, speed and accuracy
Excellent eye for detail cleanliness
Highly responsible and reliable
Proficient in time management wit ability to
organize and manage multiple priorities
Knowledgeable about different kind of
laundry techniques especially in pressing and
spotting
WORK EXPERIENCE
October 17, 2016 to July 15, 2020
Okada Manila
Laundry Supervisor
Laundry Department
Metro Manila
DUTIES AND RESPONSIBILITIES
Supervises and coordinates the activities of the personnel responsible for and engaged in the processing of guest and house laundry items.
Reports to the laundry Manager/Asst. laundry manager problems and discrepancies in count, defects, or stains in items prior to laundry and dry cleaning.
Ensures that guest and house laundry items are properly sorted for washing and drying, cleaned and packed accordingly.
Ensures cleanliness, proper handling and maintenance of the working equipment.
Maintains daily checklist and things to be done for each items processed, submits same to the Laundry Manager at the end of the workday.
Shifts personnel from one job to another as necessary and with prior approval of superior.
Performs duties common to all supervisors and other duties as may be assigned. September 2015 – October 1, 2016
Plantation Bay Resort and Spa
Housekeeping Supervisor
Housekeeping Department
Marigondon Lapu – Lapu City
DUTIES AND RESPONSIBILITIES
Ensure standards of cleanliness, hygiene and tidiness in all Bedrooms /corridors /function rooms /public areas are maintained. Supervising the daily cleaning of assigned rooms, bathrooms, corridor areas and public areas to the highest standards. This includes changing bed linen, replacing towels, cleaning bathrooms thoroughly, vacuuming, mopping and dusting daily. Subject to levels of business the housekeeper will be expected to also service rooms. Ensuring the upkeep of vacant rooms. Replenishing brochures and paper goods throughout the bedrooms/hotel. Maintaining an orderly storeroom and trollies.
Ensure customer satisfaction is maintained by. Ensuring guest laundry is collected, charged and returned to the guest in a speedy and accurate fashion. Ensuring guest property left behind is logged and stored in a secure location for lost property. Resolving any guest problems or complaints when possible and ensuring management are kept informed. Actioning any maintenance requests in order to comply with the hotel’s established quality standards and ensure guest satisfaction.
Set and maintain standards of service commensurate with the standing of the hotel. Managing a stock control and ordering system to ensure availability of stock and cost control to maintain costs to a minimum. Attending any appropriate off and on the job training courses. c) Wearing a clean and suitable uniform and name badge at all times. Implementing the hotel’s good customer relations policy, including politely addressing guests and colleagues at all times.
November 2013 – September 30, 2015
Plantation Bay Resort and Spa
Recreation Supervisor
Recreation Department
Marigondon Lapu – Lapu City
DUTIES AND RESPONSIBILITIES
Planning, organizing, assigning, directing, reviewing and evaluating the work of assigned staff.
Selecting, motivating, evaluating staff, providing training and professional development.
Developing and implementing program, project goals, objectives, procedures and work standards.
Planning, organizing and implementing multi-faceted recreation and cultural programs and activities.
Exercising sound independent judgment within general procedural guidelines.
Preparing clear, concise and complete reports, correspondence and other written materials.
Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
Establishing and maintaining effective working relationships with those contacted in the course of the work. June 2010 – November 2013
Plantation Bay Resort and Spa
Laundry Supervisor / Linen Supervisor
Laundry Department
Marigondon Lapu – Lapu City
DUTIES AND RESPONSIBILITIES
Responsible for planning, organizing, developing nd directing the overall operation of the laundry department according to rules and regulations in order to assure that the laundry department is maintained in clean, safe, sanitary manner and that an adequate supply of laundry/linen is on hand at all times to meet the needs of the residents.
Responsible for proper running of equipment and proper amounts of chemicals.
Ensures that established infection control and universal precaution practices are followed as some tasks may involve exposure to bloody/body fluids.
Assigns schedules and duties to laundry staff.
Set up par level of linens for units and assures proper amounts are sent to rooms and food and beverage.
Participates in the interdisciplinary approaches established or episodic interventions for residents needing such programs.
Assists in the recruitment an selection of laundry personnel and assists in determining staffing requirements necessary to meet the laundry department’s needs and assures that sufficient laundry personnel are on duty each day.
Trains, monitors and evaluates all laundry staff, volunteers, and service workers.
Makes rounds and inspections to assure that the laundry personnel are performing required duties, procedures that being rendered and quality control measures are continually maintained. WORK EXPERIENCE
Linen Supervisor
DUTIES AND RESPONSIBILITIES
Ensures quality controls are in place for all linen processes, rejecting any exceptions.
Train, develop, and appraise the laundry team.
Ensure linen and housekeeping supplies are ordered and controlled in line with business and events.
Carry out stock takes and ensure par stocks are maintained.
Take receipt of stock and ensure safe storage.
Oversee the issuing of linen via a requisition system.
Ensure team members adhere to all health and safety regulations.
Check the uniforms for damages.
Issue fresh uniform for one to one basis ensuring that the uniform are correct. June 04, 2007 – June 2010
Plantation Bay Resort and Spa
Laundry Attendant
Laundry Department
Marigondon Lapu – Lapu City
DUTIES AND RESPONSIBILITIES
All around as Presser, quality control or checker, order taker, dry cleaner, spotter, washer and training facilitator
April 11, 2005 – May 2007
Thunderbird Resort (Formerly Fiesta Resort & casino) Housekeeping Supervisor
Team Leader / Liner Supervisor / Laundry Supervisor Housekeeping Department
Binangonan, Rizal
DUTIES AND RESPONSIBILITIES
Ensure standards of cleanliness, hygiene and tidiness in all bedrooms, corridors, function rooms and public areas are maintained.
Supervising the daily cleaning includes changing bed linen, replacing towels, cleaning bathrooms thoroughly, vacuuming, and mopping. Ensuring the upkeep vacant rooms. Replenishing brochures and paper goods throughout the hotel. Maintaining an orderly storeroom and trollies.
Ensuring customer satisfaction is maintained by ensuring guest laundry is collected, charged and returned to the guest in a speedy and accurate fashion. Ensuring guest properly left behind is logged and stored in a secure location for lost property. Resolving any guest problems or complaints.
Maintain standards of service commensurate with the standing of the hotel. Managing stock control and ordering system to ensure availability of stock and cost control to maintain costs to a minimum. Implementing the hotel’s good customer relations policy.
WORK EXPERIENCE
August 2012 Smiley Badge Award
July 2011 Smiley Badge Award
July 2010 Smiley Badge Award
October 2009 Fascinator in Pressing,
Washing & Drying
August 2009 Smiley Badge Award
August 2008 Smiley Badge Award
March 1998 Ana Hotel International
(Certificate of Appreciation)
May 1996 Ana Hotel International
(Certificate of Appreciation)
November 1996 Employee of the Month
March 1998 Employee of the Month
March 1997 Employee of the Month
1995 – 1998 Perfect Attendance Award
1994 – 1997 Health Incentive Award
(No sick Leave)
November 2003 – February 2004
Oakwood Premier Hotel (Ascot)
Laundry Attendant
Laundry Department
Ayala Center, Makati City
Quality Control Checker / Order Taker / Washer / Presser / Spotter / Dry Cleaner / Valet Runner / Tumbler Man Malate Manila
February 2002 – February 2003
Star Q Diner (Fine Dining Restaurant) (Closed)
Team Leader
Dining Staff / Cook / Cashier
Malate Manila
October 1991 – January 2002
Century Park Hotel (Sheraton)
Laundry Attendant
Laundry Department
Quality Control Checker / Order Taker / Washer / Presser / Spotter / Dry Cleaner / Valet Runner / Tumbler Man EMPLOYMENT ACHIVEMENTS
Body Building
Judo Karate
CHARACTER REFERENCES
INTEREST TRAININGS ATTENDED
Mr. Peter Dela Cruz
Laundry Manager
Okada Manila
Mr. Efren P. Belarmino
General Manager
Plantation Bay Resort and Spa
Marigondon Lapu – Lapu City
505-9800 loc.1003
Mr. Gerry Rodriguez
(Former) Executive Housekeeper
Plantation Bay Resort and Spa
Marigondon Lapu – Lapu City
Ms. Coleen Barcelona
HR Manager
Plantation Bay Resort and Spa
Marigondon Lapu – Lapu City
505-9800 loc. 111
October 10, 2019 Mandatory Osh 8hr Training
September 27, 2019 POS Overview of Cash
September 10, 2019 Zone Garden
October 26, 2018 Mindfulness at work
August 17, 2018 15 Proven Tips to be Happy at Work July 12, 2018 All Ears Training (Active Listening) June 29, 2018 15 Ways Increase Productivity at
Work
March 21, 2018 Sankosha Equipment Familiarity
February 20, 2018 Extraordinary Service Training
November 20, 2017 Basic Fire Fighting
November 6, 2017 Forbes Travel Guide Operation
Memorable
November 6, 2017 Forbes Travel Guide Active
Listening
October 25, 2017 FTG The Leader Culture Building
Workshop
October 25, 2017 Forbes Travel Guide Executive
Training
October 5, 2017 Building Effective Skills Training September 20, 2017 Evaluation Walk Trough Training August 17 - 18, 2017 Building Effective Skills Training June 29, 2017 Forbes Training
February 3 – 7, 2014 First Aid (Res Cross)
July 19 – 20, 2010 People are The Flavor
(Marketing Strategies)
October 19 – 21, 1992 Laundry Standard Training
April 26 – 29, 1993 Values Formation Workshop
February 21 – 23, 1994 Laundry Refresher Course
Contact this candidate