LENNIE A. MCCLOUD

CONTACT

352-***-****

adp2bs@r.postjobfree.com

***** ** **** *****, ***

dick, FL 32686

PROFESSIONAL SUMMARY

SKILLS

Customer service training

Customer service leadership

Friendly customer service

Reception service

Customer relationship

building

Service team support

Customer rapport

Customer interaction

Positive customer

experiences

Customer assistance

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE 11 Aug 2018 Aug 2020 Ansafone Contact Center, Ocala, FL

Satisfied customers every day with fast, friendly, and knowledgeable support for dental needs.

Carried out high-quality customer service with little oversight. Collaborated well with team members to carry out daily assignments and achieve team targets.

PACKAGE HANDLER Oct 2017 Aug 2018

Mestizo Foods, Ocala, FL

Worked in accordance with company policies and guidelines Ensured that boxes were properly stacked without causing damage to products or packaging.

Worked quickly and efficiently while adhering to safety standards, processing workload with minimal supervision.

Followed all health and safety regulations and company safety program requirements.

RECEPTIONIST Apr 2015 Jul 2017

Executive Taxes, Ocala, FL

Followed established procedures to protect sensitive and confidential information from unauthorized release. Accepted incoming mail and packages and routed to appropriate staff.

Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions. EDUCATION

CERTIFICATE - SECRETARIAL STUDIES Jun 1984

Santa Fe Community College, Gainesville, FL

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