Data Entry Customer Service

Professional Summary

Dedicated and professional Phlebotomist/ Patient Service Technician, with 16+ years of experience and accustomed to working closely with Nursing and Clerical Staff in a Patient Service Center. Proficiently provide clinical expertise to ensure all patients receive high quality and efficient care. Consistently maintained compatibility and support; and displays team cohesiveness. Able to apply keen attention to detail to ensure proper collection and labeling of all blood samples.

Core Skills & Qualifications

Well versed in Medical Terminology

Patient Registration Systems

Energetic and works with a positive mindset

Proficient in MS Office and Excel

Typing speed of 35 wpm

Venipuncture/Capillary Blood Collection

Empathetic Customer Service

Excellent Communication Skills

Specimen Preparation

Medical Records Data Entry/Coding

Insurance/Payment Processing

Scheduling Patients

Problem Solving Skills

Ability to work in high pressured environments

Work Experience

Lab-Corp Salisbury, NC 10/2004-12/2021

Phlebotomist/Patient Service Technician

Verified clinical lab test orders and brings discrepancies to the attention of appropriate clinical staff.

Received and Processed payments.

Updating Demographics and Insurance information

Performed data entry of patient’s information, administrative and clerical duties.

Scheduled patients via phone and monitored patient registration web portal.

Trained new hires.

Answered Multi-line telephone in a professional manner and interacted with patients face-to face

Obtained blood specimens by performing venipunctures and finger stick.

Organized exam rooms, including general cleaning, upkeep, and re-stocking of supplies.

Scanned all pertinent information into the electronic health record system.

Disposed of contaminated sharps in accordance with applicable laws, standards, and policies.

Tracked collected specimens by initialing, dating, and noting times of collection; maintains daily tallies of collections performed.

Maintained quality results by following department procedures and complying with legal regulations.

Always practiced infection control standards when working with patients and equipment.

Collected specimens for drug screens, paternity tests, alcohol tests etc.

Maintained patient and specimen information logs.

Provided superior customer service to all patients.

Traveled to additional sites when needed.

Maintained patient flow via referrals, follow-up care and overbooking.

Education

Salisbury High School Salisbury, NC High School Diploma

Catawba College Salisbury, NC BA Business Administration

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