Customer Service representative
Resume:
GLYNIS WARNER
**** ******* *** ***** **** ***
Corona, California 92882
Email: ************@***.***
Skill Summary
Customer Support:
Engaged directly with external and internal customers over the telephone or via email to identify
needs and determine appropriate actions
Answered customer questions related to billing, contract issues, orders, shipment delays, quality
assurance, and basic product inquiries.
Recorded and filed paperwork
Invoiced customers per contracts. Used data entry skills to input contracts into CRM system
Resolved billing discrepancies and/or handled customer complaints. Required in-depth knowledge
of customer contracts and took action to achieve contract compliance. Processed returns for outdated reagents or instruments. Supported field/sales
operation partners to manage the day to day service requests, preventative maintenance, and
installations. Technical product issues were escalated to Technical Support
Education
Torrejon High School
Graduated 1973
Southern Illinois University
Some college courses taken at March AFB Riverside, Ca
Experience
Beckman Coulter
Customer Service Non Technical
Dates of employment
January 2003 -November 2015
Engaged directly with external and internal customers over the telephone or via email.
Answered customer questions relating to contract verbiage, contract renewals, and orders/invoicing issues.
Checked warehouse availability of inventory product.
Prepared shipping schedules for delivery of reagents based on laboratory needs. Processed returns for outdated reagents or instruments.
Recorded and filed hardcopy paperwork, Invoiced customers per contracts, resolved billing
discrepancies and/or handled customer complaints (issues). Required in-depth knowledge of
customer contracts and products and took action to achieve contract compliance. Supported field
operation partners with management of day to day service requests, preventive maintenance and
installations. Technical product issues were escalated to Technical Support
Xerox Corporation
Billing Administrator
Dates of employment
April 1990 to September 2002
Processed purchase, lease, and maintenance contracts in accordance with
commercial, GSA and State and local guidelines.Worked with internal and external
customers. Processed credit and and re-billing of invoices. Provided Technical Support
at the call center to resolve equipment issues using on-line references and company
procedures during the call. Elevated issue to a technician If further resolution needed
Riverside Schools Credit Union Loan Processor
Dates of employment:
January 1986 to January 1990
Processed consumer, car, and second trust loans
Ran credit reports, verified income
Processed DMV paperwork
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