Customer Service Manager

EXPERIENCE

Fresh market: Department Manager **/**18 - Present

Assisted hourly Supervisor and associates with customer service techniques to ensure maximum customer satisfaction.

Determined staff promotions and demotions, and terminated employees when necessary.

Provide supervision and development opportunities for hourly Associates in assigned areas by hiring, training, evaluating performance, etc.

Delivered excellent customer service by greeting and assisting each customer.

Addressed customer inquiries and resolved complaints.

Supervised and directed daily stocking and restocking inventory when shipments were received.

Work closely with the Store manager to enhance company and store brand and consistently meet and exceed our customer’s and associate’s needs and expectations.

Walmart: Operation Assistant Manager 03/2016 - 03/2018

Assisted hourly Supervisor and associates with customer service techniques to ensure maximum customer satisfaction.

Determined staff promotions and demotions, and terminated employees when necessary.

Provide supervision and development opportunities for hourly Associates in assigned areas by hiring, training, evaluating performance, etc.

Delivered excellent customer service by greeting and assisting each customer.

Addressed customer inquiries and resolved complaints.

Supervised and directed daily stocking and restocking inventory when shipments were received.

Work closely with the Store manager to enhance company and store brand and consistently meet and exceed our customer’s and associate’s needs and expectations.

Provided assistance with the operational income statement. Operational income statement (P&L) contains sales of 40 million dollars and 1.5 million in profit annually.

Ensured sales and profit were met by using effective merchandising skills to drive financial performance.

Supervised and provided guidance to a workforce of 200+.

Implemented and enforced cost savings measures for a $40 million-dollar facility

Wal-Mart: Area Manager 06/2013 – 03/2016

Ensured available merchandises are present for customer’s satisfaction.

Planned Strategic methods to accomplish daily tasks.

Trained Associates to ensure proper inventory management processes are executed.

Educated Inventory Associates with various methods to prevent theft and loss.

Lead a team of 24 associates by engaging in the hiring, developing and assessment of said associates.

Lead positive meetings to help build morale to ensure store standards are maintained, and exceeding customer expectations.

Gave accurate and timely feedback on associate’s performance and contribute ways for.

Wal-Mart: Department Supervisor 07/2003 – 06/2013

Ensured that all department managers complete their sales floor merchandise count accurately by utilizing their timekeeping skills.

Built work relationships with associates by motivating and challenging associates to finish time sensitive tasks in a timely manner.

Taught and trained associates on different methods to help improve their speed and accuracy when performing merchandise counts.

Assigned tasks to each team member and follow up on task progress and completion.

Lead positive meetings to help build moral to ensure store standards are maintained and exceeds customer expectations.

Gave accurate and timely feedback on associate’s performance and provide constructive criticism when needed.

izabel izquierdo

1752 NE 51st ST Apt 3, fort lauderdale fl 33334

(754) 204 - 1279 ********@*****.***

CORE COMPETENCIES

Inventory management

Staff motivation and discipline

Recruitment and training

Budget and financial oversight

Customer Service driven

Focus on service and results

Processes improvement

Strategic planning

Technology coaching

Hardworking and Resourceful Manager with extensive experience in sales, retail, technology and inventory management. Exhibit excellent leadership skills and multi-tasking strength with superb work ethics. A proven

track record of performance improvement by developing staff members that are fully engaged with a sense of purpose and energy.

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