Support Representative Customer
Resume:
CURRICULAM VITAE
Baselwa Colony, Opp Sec-29,
Old Faridabad, Haryana–121008
E-mail Id:
***************@*****.***
Mobile: - +91-991*******
KAPIL GEMINI
CAREER OBJECTIVE:
To work in multifunctional and a challenging environment where my expertise skills can be harnessed to the optimal level for the benefit of the organization and the self. Always be a solution provider with an assertive approach.
ABILITIES & STRENGTH:
Hardworking & Enthusiastic
Can perform under pressure
Keep learning attitude
Responsibility towards work
WORKING EXPERIENCE:
Worked with M/s. Sentinel Alarm Monitoring Station, Sec-16A Faridabad Haryana as a Customer Support Representative from Oct, 2007 to March, 2014.
Company Profile: - M/s. Sentinel Alarm Monitoring Station (A division of Sentinel Security Service Pvt Ltd) is the leading security service provider with 24hrs Customer service in India after Group4 Security Service.
Job Profile: - Receives alarms from the client’s side and hastily take appropriate action.
Give the system awareness to our new clients.
Make Telecalling to enhance the business.
Online rectify some system related problems.
Worked with M/s. Sargam India Electronics Pvt. Ltd, Faridabad (Hr.) as Customer Support Representative from 01st May, 2014 to 10th July 2020.
Company Profile: - M/s. Sargam India Electronics Pvt Ltd is a Electronics company Deals in Electronic Products sale.
Job Profile: - Helping to develop a customer service policy for an entire organization;
Managing a team of customer services staff;
Handling face-to-face enquiries from customers
Managing all customer issues regarding service & installation with coordination of Brands.
Maintaining entire data base of the calls logged in system.
Working with M/s. Samsung service center, Faridabad (Hr.) as Customer Support Representative from 10th Feb 2021 till date.
Company Profile: - M/s. Samsung service center Pvt Ltd is a Electronics Deals in Electronic Products service.
Job Profile: - Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem;
Manage large amounts of incoming calls
Prepare product or service reports by collecting and analyzing customer information
Follow communication procedures, guidelines and policy.
COMPUTER QUALIFICATION:
Passed O’ LEVEL from, SOS Institute, Faridabad in 2007.
ACADEMIC QUALIFICATION:
Passed B.Com from EIILM University.
Passed Senior Secondary Examination from H.B.S.E
Passed Matriculation Examination from H.B.S.E
OPERATING SYSTEMS:
Windows- 98, XP, Vista, Window 7 & Window 8
PERSONAL DETAILS:
Father’s Name : Sh. Ghanshyam Gemini
Date of Birth : Dec. 20, 1985
Nationality : Indian
Marital Status : Married
Hobbies : Watch Cricket & listen to music.
Language known : English, Hindi.
Expected Salary : Negotiable
Declaration:
* I do hereby declare that the above information is true to my knowledge.
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