Lorena Romero

Office medical field

El Monte, CA 91733

adp1zn@r.postjobfree.com

(626) 723 - 9705

To obtain a long term position that is both challenging and rewarding while utilizing skills required through work experience always ready to learn with a great positive attitude. Bilingual: Spanish and English

Authorized to work in the US for any employer

Work Experience

Patient Care Coordinator

Centrelake Imaging & Oncology - El Monte, CA

September 2019 to March 2020

• Check in patients with appointments, stat, new, walk in and worker comp patients, update daily new information into RIS.

• Make copies, scanned, faxing, fax liens worker's comp to lawyer's and insurances.

• Verifying eligibility on insurances, medical, medicare.

• Collect payments, Co pays, self-pay, cash, print receipts.

• General office duties make calls to doctors office to obtain Rx/Authorizations history notes, priors, medical records and orbits clearance. Get all patients admitting forms scan in RIS with Id ins cards Rx/ Authorizations, HIPAA, with & w/o contrast

• Reminder calls next day appointments to patients for MRI, MAMMO, ULTRASOUND, DEXA and XRAY with requirements needed or reschedule.

• download exam cd images from pac's, print exam reports. By the end of day email daily and pre- reg reports and lock up office with alarm.

Intermediate Clerk/ administration

Los Angeles County - El Monte, CA

October 2018 to May 2019

• Answer administration phone lines transfer calls take message

• Assist administration chiefs, clerks and social workers as needed

• Mail out po's in envelope with stamp make sure w4 forms were completed or return back with new form

• sorted out mail into social workers mail box

• make orientation provider packages for classes check in providers with i'd help to complete forms

• fax documents and make copies

Customer Service

Oportun - El Monte, CA

2017 to 2018

• Assisted customers with a courteous welcome professional attitude and smile

• Explain loan contract process qualifications with loan payments

• Submit in chart loan customer application agreement with I'd, references

• Take daily customer payments, print out checks or credit card with qualified loan

• Marketing every other day give out flyer to bring customers into store explain is easy to qualify Intake monitor

East Los Angeles Alcoholism Council - East Los Angeles, CA 2009 to 2013

• Check in walk-ins for DUI classes/ counselor with picture identification and program court forms

• Take daily payments print receipts with balance pending

• Report daily documentation to courts and dmv with attendance to classes

• Schedule appointment DUI classes and counselor class program

• Explain length of program, payments, counselor class schedule

• Fax, make copies, scan, mail electronically to dmv and court Receptionist

Western Dental Center - El Monte, CA

2006 to 2009

• Greet patients, walk in and new with a nice welcoming positive attitude

• Scheduling, rescheduling follow up on reminder calls for appointments

• Assisting patients to fill out information forms when needed

• Preparing patients’ charts for doctor's in room help prepare room for patient also on pediatrics days

• Updating patient records and documenting recent treatments and procedures.

• Communicating with medical insurance providers to determine if patients are required to make co- payments.

• Verifying methods of payment and collecting payments as needed by end of day count register balance

• Performing general office duties, such as answering telephones, photocopying, filing and faxing.

• Close out money register by end of day check balance report. Medical Records Clerk

Fernview Convalescent Hospital - San Gabriel, CA

2002 to 2006

• Admitting and discharge patients request medical records from doctors with medications and prior history diagnosis

• authorizations for release of medical information according to established procedures

• Complete release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, electronically transmits medical record processing

• Input and update patients files information look up codes for audits

• Being attentive, respectful and professional at all times understanding of patient and family request being proactive in identifying and addressing member concerns, or problems.

• Helpful, telephone etiquette and customer service skills by providing appropriate information to callers.

• Maintain work area, insures that records and files are properly stored before leaving area, and insures adequate supplies to meet customer requests and nurses stations supplies

• Confidentiality, privacy information security and ethical behavior when handling all medical records information during transport, storage and disposal

• Attend and participate in required educational training sessions and staff meetings

• Organize workload and prioritize work tasks

Education

High School Diploma

El Monte High School - El Monte, CA

1999 to 2002

Skills

• Customer Service (5 years)

• Data Entry (10+ years)

• Filing (10+ years)

• Communication skills (10+ years)

• Strong written (10+ years)

• Answering Phones lines (10+ years)

• Word Processing (10+ years)

• Powerpoint (10+ years)

• Typing (10+ years)

• Work under pressure (10+ years)

• Teamwork (10+ years)

• Attention to detail (10+ years)

• Multi-Line Phone System (10+ years)

• Multi task (10+ years)

• Great customer service (10+ years)

• Problem Resolution (10+ years)

• Chief county Administration (1 year)

• 35 wpm (10+ years)

• Medical records (4 years)

• Receptionist (10+ years)

• Intake Monitor (2 years)

• Cash Register (5 years)

• Word (10+ years)

• Microsoft Excel (10+ years)

• Scheduling (10+ years)

• Outlook (10+ years)

• MS Office (10+ years)

• Cash Handling (10+ years)

• Microsoft Office (10+ years)

• Front Desk (10+ years)

• Medical Scheduling (10+ years)

• Microsoft Outlook (10+ years)

• Organizational Skills (10+ years)

• Schedule Management (6 years)

• Communications (10+ years)

• Computer Skills (10+ years)

• Office Experience (10+ years)

• Take initiative (10+ years)

• Email (10+ years)

• Phone Etiquette (10+ years)

• Fax (10+ years)

• Scan (10+ years)

• Copy Machine (10+ years)

• English (10+ years)

• Spanish (10+ years)

• Insurance Verification (10+ years)

• Patient Care (10+ years)

• ICD Coding (7 years)

• Credit Analysis (1 year)

• Dental Receptionist (3 years)

• Medical Office Experience (10+ years)

• CPT Coding (10+ years)

• Workers' Compensation (1 year)

• ICD-10 (10+ years)

• Medical Coding (10+ years)

• ICD-9 (6 years)

• Provider Orientation classes (1 year)

• Clerical Experience (10+ years)

• HIPAA (10+ years)

• Medical Terminology (6 years)

• EMR Systems (10+ years)

• Multilingual (10+ years)

• 10 Key Calculator (10+ years)

• Medical Receptionist (10+ years)

• Driving (10+ years)

• Dental Office Experience (3 years)

• Vital Signs Experience (Less than 1 year)

• International medication systems (IMS) (2 years)

• Warehouse clerk (2 years)

• Radiology and oncology experience (Less than 1 year)

• Teamwork (10+ years)

• Audit patient chart (10+ years)

• Admitting in patients (10+ years)

• Patient Service Experience (10+ years)

• Medical Imaging Experience (Less than 1 year)

• Medical Office Experience (10+ years)

• Schedule Appointments (10+ years)

• Cash Handling (10+ years)

• Country intake clerk (Less than 1 year)

• Administrative experience

• Microsoft Word

• Pediatrics (3 years)

• Eaglesoft (3 years)

• Dentrix (3 years)

Languages

• Spanish/ english - Fluent

Certifications and Licenses

Driver's License

Additional Information

• Valid driver's licenses with a good driving record

• Always with a positive attitude want to utilize my skills that will take me far to reach my goals

• Respecting others, humble, honest, communication and believing in yourself is the key to success in life

• Ready for challenges and open to new opportunities where I can use of my skills learn and grow

Contact this candidate