Program Facilitator Front Desk
Resume:
William Kratzer III
Business Development Professional
Seattle, WA 98106
**********@*****.***
EXPERIENCE
Quality Inn Hotel, Seattle, WA — Front Desk Representative JANUARY 2022 - PRESENT
Coordinates room reservations and confirms the details of a guest's visit prior to their stay. They maintain an up-to-date knowledge of room rates and housekeeping schedules, allowing them to provide prompt and accurate information to guests.
Personal Collection Direct Selling Inc., Philippines — Business Development O cer
JULY 2013 - MAY 2018
Works to improve an organization’s market position and achieve financial growth. Defines long-term organizational strategic goals, builds key customer relationships, identifies business opportunities and maintains extensive knowledge of current market conditions. Set targets for sales and provide support that will continually improve the Business.
Comcast, Philippines — Quality Assurance Specialist MAY 2011 - JUNE 2013
Ensuring through follow-up that action plan objectives have been met, feedback quality and performances results, coaching, follow up and consequence. Perform & conducts team huddle regular transaction monitoring and calibration sessions as agreed.
Nestle, Philippines — Program Facilitator
JUNE 2007 - DECEMBER 2007
Ensuring through follow-up that action plan objectives have been met, feedback quality and performances results, coaching, follow up and consequence. Perform & conducts team huddle regular transaction monitoring and calibration sessions as agreed.
EDUCATION
University of Saint La Salle, Philippines — Bachelor of Arts Major in Interdisciplinary Studies
JUNE 2001 - MARCH 2007
Emphasis: Human Resource Management and Marketing
La Consolacion College, Philippines — Bachelor in Science Major in
SKILLS
Microsoft O ce; Word, Excel,
PowerPoint Organizing events Team
Player & Hard Working
Self-Motivated and Determined
Success Oriented and Natural Leader
AWARDS
Certificate of Attendance-Comcast
2013 Understanding Advocate
Trainers Certificate-PCDSI 2015
Certified Mentor-PCDSI 2015 Sales
and Recruitment
Awardee-PCDSI-2016 Coaching
Training Completion
Certificate-PCDSI 2017
INTEREST
Sales Management Business Planning
Organization of Events Strategic
Planning Team Management
Marketing Management
Interior Design
JUNE 2009 - MARCH 2011
Negros Occidental High School, Philippines —
Secondary Education
JUNE 1997 - MARCH 2001
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