Desktop Support Network Engineer
Resume:
SARATH
*********@*****.***
MOB:+918*********
Edacheri North
Kozhikode
OBJECTIVE
To pursue a challenging technical position in a pleasant working environment, that will permit me to continue practicing and expanding my skill set and knowledge base. I am equally comfortable and qualified for either a Network Engineering or System Administration.
EXECUTIVE SUMMARY
Hardworking, Dedicated, Quick learner
10Year Experience on IT support Engineer
PROFESSIONAL EXPERIENCE
BAHRAIN AIRPORT COMPANY [Zak Solutions for Computer Systems]
IT SUPPORT ENGINEER
[08th May 2018 to 2020 dec]
●To support Airlines software and trace route application
● Installing software like Fids, Tight VNC, HCI and VPN
●Installation & troubleshooting of various software according to client’s requirements
●Troubleshooting day to day problems of both hardware & software
●Booting, Imaging, BIOS File implementing and activating the devices
●Outlook mail configuration & Troubleshooting
●Trouble shooting CUPPS PC
●Attendant CKN and Gate, User calls
●Trouble shooting ATP, BTP,BGR and WGE
●Managing Backup and Recovery of user data and system settings
AHMED SHARIF FURNITURE WLL (BAHRAIN)
IT SUPPORT ENGINEER (1st October 2015 to 25th April 2018)
●Troubleshooting on desktop, laptop, printers, etc.
●Access right management to shared Folders and Printers.
●Group Policy management.
●Installation and configuration of windows 10, WIN 7, WIN 8, windows 2012 serverR2,Windows 2008R2 operating systems
●Installation & Configuration of Network & Local Printer
●CCTV Cameras installation and setup
● Biometric Attendance administration (face station)
Outlook mail configuration & Troubleshooting
●Add new employee to attendance machine
●Configure biometric attendance system
●Installation & Configuration of Network & Local Printer
●Avaya IP phone support
●User management, Creating and deleting modifying users, Groups, OU
JUMBO ELECTRONICS (DU Project: Mobile and Fixed Services for Business):
Network Engineer Dubai-UAE
●Major responsibility involves Configure the WI-FI network
●Installing the Network between Router printer and router Tablet
●Handling all kind of equipment related faults in router, printer and Tablet
●Booting, Imaging, BIOS File implementing and activating the devices
●Implementing the logical changes on the Router like Ethernet setting
●Client Satisfaction of services and all account manageability of client location
●Documentation the daily analysis on excels worksheets and reporting it to the higher management.
3I-INFOTECH
Desktop Engineer
22nd August 2011 to 07th March 2014
●LAN support & desktop support for North-Kerala region in ICICI Bank, ICICI Lombard
●On call IBM Project Vodafone, Idea, Jet Airways,IIFL,Videocon
●To support in 40 locations in North Kerala region. Responsible for Server & desktop management & provide L1 & L2 support if necessary
●Solved the issues and also centralized call monitoring.
●Install authorized /allotted software in 4, 6 and 12 working hour for class C1, C2 and C3 & C4 type location. Conduct physical inventory reconciliation and audit every six months to ensure desktops have Standard settings and inventory (software and hardware) is updated. LAN Desk PointSec, exception report monthly.
●Installation of Windows Server 2008,2012
●User management, Creating and deleting modifying users, Groups, OU.
●Troubleshooting on desktop, laptop, printers, etc
●Access right management to shared Folders and Printers.
●Group Policy management.
JOB PROFILES
Asset Management - Maintain an Asset Database of all IT Assets (Including Networking) and update the system to track the installations, movements and additions. Maintain up to date inventory of all hardware giving information like location, configuration details, serial number, asset code, user details, host name, IP, Warranty and AMC details etc.
LAN Management - LAN management, LAN connectivity calls, cabling & LAN troubleshooting,
Antivirus Management - Provide on-site support for anti-virus & related security patch updates Disinfect system in case of Virus attacks on servers & desktop PCs and attempt data recovery wherever possible
S & Z Technology
System Administrator
11th January 2010 to 9th August 2011
Trouble shooting of Hardware and desktop related issues for the users
Installation and configuration of windows XP, WIN 7, WIN 8 operating systems
Installation and troubleshooting of various software according to client needs
Computer Renaming, Joining Computer to domain
Installation of antivirus, updating, scanning and removing the virus
Maintaining LAN in workgroup and Domain Environments
Installation and Configuration of Different Device Drivers like Display, Sound, Network Adapters, Scanners and Printer Drivers etc
Managing Backup and Recovery of user data and system settings
COMPUTER PROFICIENCY
MCSA CERTIFIED
MCSE Completed
Hardware and Networking completed
TECHNICAL SKILLS
Installation of Operating System like Windows XP, WIN 7,windows 10,windows8,windows 2012
Installation & Configuration of Network & Local Printer.
Installation & troubleshooting of various software according to client’s requirements
Troubleshooting day to day problems of both hardware & software’
EDUCATIONAL QUALIFICATIONS
BSC Electronics
Calicut University
2009
Higher Secondary
KERALA HSE
2005
Secondary
KERALA BORD OF EXAM
2003
PERSONAL DETAILS
Mobile No
Mail Id
Bahrain Driving License no
Passport number
CPR NO
Visa Status
Date of Birth
Marital Status
Nationality
Languages Known
*********@*****.***
871054833
R8318537
871054833
work visa
20/10/1987
Married
Indian
English, Hindi, Tamil, Malayalam
DECLARATION
I hereby declare that the foregoing information is correct and complete to the best of my knowledge and belief.
Place:
Date: Signature
Contact this candidate