Entry Operator Clerk

Nezeree Moore

*** ****** ***** ****: 601-***-****

Jackson, MS 39206 Email: *******@*****.***

Education: eCenter @ Jackson State University

A+ Certification class - 2005

Jackson State University

School of Industrial Technology/Computer Technology

Bachelor’s Degree – 2004

Colorado Technical University

Management in Industrial Technology

Master’s Degree - IT Management -2013

Experience: March 2021 – 1/22/2022 InfoCision

Akron, OH

Duties include telemarketing calls to various political and religious organizations for membership renewals and/or donations.

August 2013 – March 2021

Retired…however, looking for home based employment in

my fields of study.

July 2010 to July 2012 Jackson State University

Jackson, MS

Administrative Assistant

Responsibilities to the Interim Chair, Faculty and first graduate students in the Department of Communicative Disorders. Duties include, however, not limited to typing of correspondence confidential and public; upkeep of student curriculum information; ordering of supplies and equipment and keeping the department within the designated budget set by the University. Set appointments for the chair and faculty members. Coordinate travel arrangements itineraries and reimbursements for the chair and faculty members in a timely fashion. Process requisitions through PAWS and also having access to budgetary information. Ordering of supplies and other materials needed to have the office running smoothly. The setup of meeting places for conferences, workshops and other functions. Composition and typing if general correspondence and other confidential/non-confidential materials. Assist instructors and professors in proctoring classes on as needed basis.

Sept 2008 to Feb 2009 AT&T

Jackson, MS

Customer Service Rep (Porting)

Duties associated with this position was to answer and serve the public with porting their phone numbers from other wireless service providers to AT&T. Also set up rate plans and features for the customer as well as troubleshooting phone issues.

Oct 2005 to Sept 2008 Qualxserv

Tewsbury, MA

Field Service Representative

Repair Dell desktops and notebooks computers for this company throughout the State of Mississippi. Work orders are sent to via the company’s web portal, in which I make contact with the customer, set up an appointment at my earliest convenience and go to the customer’s business or home where the computer system is located and make the repairs. Since Dell does the initial troubleshooting for the repair to be made, if there are any additional problems with the system, I go thru the troubleshooting procedures then call Dell for any additional parts.

Dec 2003 Oct 2005 Mississippi Blood Services

Jackson, MS

Telerecruiter

Made outbound calls to current and past donors located in

MBS database. Appointments are set into the call file computer database as well as any reschedules and cancellations.

Jan 2003 May 2005 Jackson State University

Jackson, MS

Student Worker to Assistant

Professor

Cover office for the Assistant Professor of Industrial

Technology while classes were converging. Assisted in the preparation of a proposal for the environmental section of

the e-City Project by gathering information on potential hazardous sites as well as abandoned buildings in the

proposed five-mile radius. Presentations were set up in

PowerPoint and used by the Assistant Professor during

various meetings with JSU faculty, the Jackson City Council

and the Mayor’s office as well as ay other pertinent

individuals involved in this project.

2001 – 2002 Clayton State College & State Univ

Morrow, GA

Documents Handler

Open mail consisting of transcripts and other documentation

necessary for entrance into University. Enter document

information into Oracle – Banner database. When the regular employees were out of the office, I answered the telephones and took messages for the Director and the employees in the Enrollment Services area.

2000-2001WPPS, Inc., Atlanta, GA

Data Entry Operator

This company was a staffing agency. The places I worked for in this company were St. Joseph’s Hospital-Medical Records Dept where I was a Medical Coding Abstractor. After the medical coders would extract the coding information needed to be put into the computer system, I entered that information in the system in order for the billing department to be able to send the bill to the patient. The other place I worked for was CNN/Turner Broadcasting – Technology Dept -Data Entry Clerk. This was in their personnel department. They had switched over to a new computer database called PeopleSoft and I was sent to enter personnel data into this new computer database.

1998 – 2000 Jesus People Against Pollution (JPAP)

Columbia, MS *home based position

Entered data into a preset database on the illnesses of the citizens of Columbia for a comparative study by the combined efforts of Jackson State University and the University of Cincinnati. Proofread information entered on database, backup this information onto zip drive tapes which were delivered to JSU and then distributed to JPAP and UC.

1998 - 2000 Jackson State University - Jackson, MS

Student Worker to Assistant Professor

Cover office for the Assistant Professor (Information

Technology) while classes were converging. Assist in various clerical duties including answering the telephone and taking messages. I also setup meetings involving the Associate Professor and various faculty/staff as well as outside visitors to the campus. Input of student’s test scores and other information into computer system kept by the Assistant Professors and the Department of Technology (Banner).

1994 – 1997 Mississippi Dept of Medicaid

Jackson, MS

Office Manager IV

Handle supplies and inventory of supplies for the main office and the nine regional Medicaid offices. Ordered supplies via purchase orders and set up payment vouchers. Experience with the state’s bidding process. The State Fund Accounting System (SFAS) database software used for setting up and tracking purchase orders and payment vouchers.

1991 – 1994 Mississippi Dept of Medicaid

Jackson, MS

Secretary

Secretary to Division Director – Accounting, duties included but not limited to the processing of confidential information from the Division Director to the Deputy Director and Executive Director of Medicaid. Set up meeting/conference between the Division Director and various Directors involved with the Medicaid program. Once performance reviews and other confidential paperwork was processed by the Director, it was my duty to type the information on the proper forms and later once the office became computerized, one of the jobs I performed was to design the performance review forms on the computer where it was just a matter of filling in the blanks.

1987 – 1989 Prudential Insurance Co

Roseland, NJ

Secretary S-1

Secretary to Vice President of Group Systems duties

included but not limited to the confidential information involving various office functions as well as being involved with the setting up of performance reviews. Set up various meetings/conferences, travel and hotel accommodations’ involving the VP whom I worked for and other VPs nationwide. Work with other associates in the typesetting area when work was being converted to computer. Also, set up newsletter for printing. Along with key personnel integrated PC with Wang card to be able to correspond with other associates in the Group Systems area. After attending classes thru the Prudential network, I was responsible for training the other five secretaries to the VP’s including the Senior VP’s secretary in the Group Systems department to the new printers and hardware configurations introduced to the area. Networked with key personnel to integrate PROFS (Prudential intranet system) on a secretarial level for memos, phone messages, and e-mails to Prudential offices nationwide.

COMPUTER

SKILLS Type 65 – 75 wpm – Alphanumeric 8000+kph

Numeric 11,000 kph – Ten key by touch

Operating Systems – Windows 3.1, Windows 9x, Windows 10

Windows 2000 and Windows XP (home & professional), Windows Vista, and Windows 7

Computing environment – Desktop, Laptop and smartphone

Database environment – Data Entry, Database maintenance

including backup of database files

Database Programs – Access, FoxPro, Paradox, QuattroPro & Banner, PeopleSoft

Desktop Applications – Microsoft Office Suite 2003, 2007, 2010 and 2013 – Corel Office Suite - Lotus SmartSuite

Web Browsers – Netscape Communicator/Navigator – Internet Explorer – Mozilla-Google Chrome

Web Page Software – FrontPage

23 Dell Certifications Since 2005

CERTIFICATES:

Dean’s List – Jackson State University – May 2004

Dean’s List – Jackson State University – December 2004

Graduate Level Database Management – August 2012

Graduate Level Project Management – May 2013

ADDITIONAL INFORMATION:

A member of the National Association of Information Technology (NAIT) of Epsilon Pi Tau. A Heroine of Jericho #242A at the Most Worshipful John L. Webb Grand Lodge of Jackson, Mississippi. Attended Customer Service Training Seminars at Jackson State University during my employment with this organization.

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