Customer Service Public School

MICHAEL NICHOLSON

Billings, MT ***** C: 406-***-**** ************@******.***

Organized and enthusiastic with the thirst to learn new things. I am looking for a change in careers. Ability to be a team player or work independently. janitor, 05/2016 to 05/2017

VIP Services Inc – Billings, Montana, United States Responsible for cleaning bathrooms, kitchens, lunchrooms and offices. Ordering cleaning supplies, sorting and stocking supplies . Working around a diverse group of people.

Janitor, 06/2015 to 05/2016

Pride of Montana Inc – Billings, Montana, United States Cleaned bathrooms, offices and exam rooms at Riverstone Health. cashier/customer service, 11/2012 to 04/2015

Walmart Supercenter – Billings, Montana, United States Trained new cashiers on procedures, customer service and sales techniques. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Provided an elevated customer experience.

Routinely answered customer questions regarding merchandise and pricing. Asked open-ended questions to assess customer needs. Greeted customers entering the store to ascertain what each customer wanted or needed. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Built long-term customer relationships and advised customers on purchases and promotions. General Duty Aide / Crosswalk guard, 10/1999 to 11/2014 Billings Public School district#2 Bitterroot – Billings MT Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports.

Assisted teachers in the classrooms.

Set up and tore down lunchroom tables.

Assisted children with getting lunchs

Supervised children at recess.

Taught

crosswalk safety and assisted in crossing the street safely. High School Diploma: 1980

Billings West High - Billings MT

EDUCATION