SAHIRA J. ABDOOL

**** ****** ****** ***** ********, TX 77583 832-***-**** adp17d@r.postjobfree.com

SR. EXECUTIVE HEALTHCARE ADMINISTRATOR ASSET LEADER COLLABORATOR PROJECT EXECUTIVE Executive Profile

Senior Executive who thrives on fiscal challenges, managing large complex projects, healthcare programs and has exemplary command of P&L, Balance Sheets, ROE, ROI, Asset, Analytical and Statistical Reporting. Global Program and Project Management breadth, experience managing portfolios, including span of control for resources, business and assets equivalent to $3B. Leadership span of control from 15 to over 600+ team members;

A Catalyst for deploying complex global projects/programs and using smart technology applications focused on People/Performance Solutions and Business Process Improvements, has expansive qualifications in Business Process Improvements; credentials in Lean Six Sigma; Green and Black Belts, Certified Scrum Master and Top Expert with Trace International Certification for Anti-Bribery and Anti-Corruption;

Asset Leader for starting up and revitalizing Disaster Recovery Programs/Projects, Fiscal Controls and Fiscal Management, Budgets and Compliance Reporting, Human Resources Departments and all aspects of HR (public and private sectors), HRIS, Labor & Employment Laws to Organizational Development, Inclusivity Strategies and Training. Sets expectations and operates at a high level of performance and energy;

Innovative Collaborator for partnering; dynamic in developing effective strategies for efficiency gains and multiple revenue streams. Engages with communities, customers (internal and external) to develop and execute comprehensive feasibility assessments and data analysis of professional and public services;

Transformational Leader known for building and sustaining high performance organizations and services by use of technology focused on justice solutions and enterprise services; demonstrated work product via digital media with massive publication by world renowned authors (Kouzes & Posner); “The Leadership Challenge Program”-

(https://vimeo.com/120966644).

Areas of Expertise

Experience

Project Director-COVID19 Response Group

City of Houston Health Department Houston, Texas July, 2020- August, 2021

*Temporary Project Assignment

Responsible for the City of Houston’s response to COVID 19 and oversight of all initial areas of operation during Incident Command Structure related to the pandemic. This included the Contract Tracers, Epidemiologists, Testing, Data Reporting Services, COVID 19 Hotline/Call

Execution of Complex Projects

Business Process Improvement

Certified Scrum Master

Disaster Recovery Management

Technology Deployment

Strong Collaborator

TRACE International Certified

Healthcare Administration

Transformational Leadership

Lean Six Sigma Black Belt

Team Synergy/Motivator

Excellent Presentation Skills

Justice & Enterprise Solutions

HR Subject Matter Expert

Strategic Decision Maker

Fiscal & Business Acumen

Contract Negotiation

Procurement & RFP Skills

Large Scale IT Deployments

Public Safety Systems

Builds High Performance Teams

Center and all related administrative support for the COVID19 Response Group.

During the height of the pandemic the span of control was in excess of 600 team members, requiring a high degree of preparedness and responsiveness to the public and their safety.

Collaboration with local, county, state and federal entities on a daily basis to determine the services, technological applications, reporting, equipment, supplies and strategic outlay of the COVID 19 Operations was required.

Chief Administrative Officer& Principal

PPG Global, LLC Houston, Texas Jan. 2011 to Present

Executive Officer and Partner with oversight for all fiduciary, strategic global mobility, enterprise initiatives, technology enhancements, business development, organizational infrastructure and human capital asset leadership to ensure sustainability, profitability and growth of the business in the most effective and efficient manner. Project Leadership/Project Controls; known to manage the most complex and technical project deployments. Nationally; SWA International Airport Expansion at Hobby Airport – Houston. Technology deployment and project management training for court case management system with one of the top publically traded Justice Solution firms, deployed two simultaneously disaster recovery projects during Hurricane Harvey with span of control equivalent to $3M within 120 consecutive project days. In 2019-2020 was the Project Executive for two new County and City Disaster Management Projects with a combined value of $4M and servicing over 350K homeowners.

Provides Executive Consultative services on behalf of the firm and counsels clients as a subject matter expert in Disaster Recovery and Project Management, Justice Solutions and Technology Applications, HR Administration, Employee Relations, Organizational Development, Change/Performance Management and Staff/Leadership Training.

Post Hurricane Harvey-Hired over 200 Houstonians in collaboration with WorkSource Solutions, Gilbane, and SRM, for the restoration of the Wortham Theatre. Collaborated with fifteen (15) small businesses and vendors to provide them opportunities on logistics and support for the project also during the Hurricane Harvey aftermath, managed an additional project within 24 of the Hurricane working with Engineering firm and COH Public Works, to assess all of the waste water plants and their levels of operability to sustain services.

Recognized as an innovative and transformational leader, nationally and internationally; recipient of the 2016 G7 Rising Star Global Small Busine4444ss and the 2016 Leadership Award for Tri-County Chamber of Commerce.

Director/Chief Clerk of the Court

City of Houston Municipal Nov. 2006- Dec. 2010

Appointed by then Mayor Bill White to Director & Chief Clerk in 2006 from the position of Deputy Director at the Houston Public Library. Within less than one fiscal year, established a foot print of new leadership, operational performance, quality customer service and fiscal returns and was also able to move the Houston Municipal Courts System into a 100% paperless environment. In 2008-2009 was recognized for regional and state level court operations programming with use of innovative technology and self-sufficient services not seen at Municipal Courts.

In 2010 Houston Municipal Courts and the transformation process was recognized internationally by Kouzes and Posner as a Transformational Leader; creating Team Synergy, Empowerment and Exceptional Customer Relationships; for Accountable and Ethical Leadership and was featured in their Leadership Challenge Award Winning Publications; book and video highlighting her body of work.

In 2011; leadership contribution received the highest service recognition (The Lady Justice Pendant) offered by the National Center of State Courts (NCSC) and the National Association of Court Management (NACM) for her innovation, support to the industry and growing the diversity of membership while implementing the first Mentor/Mentee program for Court leaders throughout the nation and the global countries where memberships were being established. My primary objective was to lead the effort for shaping the new direction of the department and to improve the efficiency of services to the public, to increase public trust and to provide equitable access to justice in the most professional and ethical manner.

Fiduciary responsibility for budgeting, special funds, revenues, procurement, contract administration and asset listings in excess of $300M; $80M (revenues from fine and fee collections for the city and state, during her tenure), $22M in operating budgets, $210M in asset listings, procurements and contracts.

Compliance with all official reporting and auditing entities for the federal, state and city agencies. Deputy Director Library Administration

City of Houston – Houston Public Library Mar. 2000 - Nov. 2006

As the Library’s first Deputy Director of Library Administration (held, by non-librarians in the 100 year history of the department) was responsible for developing all of the operational policies and procedural aspects for each of the functional areas that were established under the new division of Library Administration, which included leading the Financial, Budgeting, Procurement, IT- Services, Projects (HALAN –Houston Area Library Automation Network Funds), HR Administration and Capital Improvement Projects.

Developed the Division, to bring the business aspects of the Library into one direction and under the leadership talent of someone with significant business industry experience, executed innovative Salary Initiatives for Librarians (yielding a 90% retention rate), developed Compensatory Studies for the labor market/industry, and possesses strong financial and human resources acumen. Provided executive support to the Library Director and acted on her behalf, at her will and request in her absence.

Led and directed the Library Board’s portfolio investments, all fiduciary matters of the Library, budgeting, special funds/grants, procurement/contracts, official reporting, and to align the Library’s recruitment efforts to reduce high turnover rates and to gain the appropriate human capital resources to actualize the Strategic Master Plan with success and a high level of effectiveness. This included a high level of community engagement specifically the $288M Bond to renovate and open over 38 Houston Public Libraries with a focus on each library, HPL Express Libraries with state of the art technology in storefront retail spaces, representing the rich diversity of communities where they were located.

Responsible for leading the Houston Area Library System (HALS) a state wide program funded to support approximately 70 rural libraries throughout Southeast Texas and Houston Public Library for the coordination, financial management of the funding and delivery of all support, programming and services.

Executed a variety of far reaching department, community, state wide initiatives utilizing Community Development Block Grants (CDBG), Capital Improvement Plan (CIP), Erate and philanthropically funded sources; for major HPL projects; new libraries, renovations and innovative technology services for the Central Library, Julia Ideson, Clayton, Stella Link, Harris County/Houston joint public library; the HPL Express libraries, HPL Book Mobile, and led the research and schematic development for The African American Library at the Gregory School (2006 LEED Awards) and many others.

Administrator/Regional Director

Provident Life& Accident Insurance Company

Houston, Texas & Chattanooga, Tennessee Jul. 1988- Jan. 2000

Administrator/Regional Director- Graduate of Company’s Succession Planning Program and promoted to Administrator &Regional Director (1993-2000) required total fiscal responsibility for an over $36.8M Claims Operations, servicing over 385K covered lives with health care coverage; for group and family medical, dental and vision benefits in managed care, Medicare and Medicaid claims and billing; indemnity and preferred provider options.

Demonstrated extensive and aggressive strategic planning for the daily operations and expense management, Salary Administration, Retention Strategies and Team Incentives as a field site location, and provided progressive ROE results, which expanded the number of operational years for the Houston Market.

Was responsible for all fiscal decisions, productivity, quality and customer services, financial recovery, claim subrogation, claim adjudication, imaging and effective resolution of claim disputes while ensuring compliance with all state and federal entities.

Was part of a five year succession planning program where she successfully completed all product training in every insurance discipline; from Corporate Salary Administrations, Compensatory Studies & HRIS Analysis, Actuarial Science to Underwriting and Experience Rating. She received extensive P&L, ROE, performance, operational and fiscal reporting for Fortune 500 Insurance Companies.

Manager of the Human Resources (1988-1993) was part of the Corporate Human Resources Team accountable for operating and servicing all departments within the organization. Was the consulting manager, responsible for one of the largest blocks of business in the company; encompassing approximately 3,800 employees and to support the new direction of the HR Division; becoming a well- sought after consultant by executives, management and staff. Had a high level of involvement, input and integration with the planning and strategic direction of the departments for which were assigned. Five years plus assignment period and gained extensive interaction, working knowledge and corporate acumen on how daily operations should flow for sustainability.

Education & Awards

Master of Public Administration

Master Human Resources

First Graduate of MPA Program-3.64 GPA

University of Tennessee- Chattanooga, TN USA

Bachelor of Science

Psychology& Minor in Statistics -Cum Laude, Dean’s List and Presidential Award Recipient Tennessee State University- Nashville, TN- USA

Awards/Credentials/Certifications:

2021-Emergency Management Institute- Certification IS-00700.b 2021- Emergency Management Institute- Certification IS-00100.c 2018-2022 Trace International Certification- Anti-Bribery & Anti-Corruption Top Expert 2017- Lean Six Sigma Certification- Black Belt (LSSBB) 2020-2024 International Association Court Administrators-North Region Executive Board 2017- 2019 International Association Court Administrators-Commission Chair Electronic Case Filings 2016- G7 Global Summit; Rising Star Award for Global Small Business 2016- Choice Award for Leadership presented by the Tri County Black Chamber of Commerce 2016– Lean Six Sigma -Black Belt Coursework Completion 2016– Trace International Certification- Anti-Bribery & Anti-Corruption 2015– SMU’s Leadership Curriculum - Kouzes & Posner; The Leadership Challenge Video; https://vimeo.com/120966644

2015- Trace International Certification- Anti-Bribery & Anti-Corruption 2014– Trace International Certification- Anti-Bribery & Anti-Corruption 2014 – Lean Six Sigma Green Belt (LSSGB) Certification 2012 – Certified Scrum Master (CSM)

2011- National Association of Court Management-Lady Justice Pendant- Service Recognition 2011 –Cambridge Who’s Who, Executives Internationally 2010– One of 30 Most Outstanding Women in City Government (Houston, TX) References Available Upon Request

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