Administration assistant. Computer savvy organized and bubbly people p
Resume:
Samantha Zimmerman
Pennsville, NJ *****
*******************@*****.***
Medical reception professional with over 10 years' experience in telecommunications and patient care, looking to continue in a facility or any customer service representative job after transferring back to the New Jersey area. Highly enthusiastic,bubbly, people pleaser, dedicated, motivated person who adapts quickly to maintain customer satisfaction.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Family Owned Business
Lukes & sons
Present
Family owned business
Nov 2003 – Now (family business)
I do everything to keep the business running I’ve done this my whole life I work when they need me and I’m free but I need a steady job
Answer phones, ship packages, do mail, be organized,filing, did billing and highly skilled in multitasking phone, bills,paperwork, billing for orders. Helping my boss with her requests and dealing with trust of others money but very good at it I say myself. Remote cutomer service retain
TruGreen - Penns Grove, NJ
April 2020 to April 2021
High call volume, very well and hard situations, Discovery questions and assurance of help, very lovely enthusiastic bubbly happy person I am, I loved this job so much I'm looking for more. The best feeling in the world was changing that angry customer to happy in 1 min of talking to them. I love helping people I stretch myself super thin for people that won't do the same for me. I went even above and beyond with emails to customers after calls and check ins to see if their doing what I promised that customer. I'm very tech savvy well rounding in navigation and typing all microsoft, and workday also the remote voice and nice scheduling and talking. I love talking and very comfortable in it. I enjoy seeing or hearing the joy in voices knowing I honestly care. Being in retain we had the worst customers but I don't remember one hanging up on me being angry. But we also did discounts . Cfrs gm follow ups and etc. This is by far my favorite job and Ive worked health care my whole life. It would be even better if it was a main focus of only help not just retaining I understand to retain and what it does for company. But helping people and loving hard comes natural to me so I do a lot to make everyone and anything comfortable and happy . Sorry I wrote this like this. But I needed to add my call center remote info so all could see. Nanny/Household Manager
August 2018 to January 2020
Nanny/ house manager
Manhattan NYC NY
2017-2019
Watch child/ children.. dinner, school work,bed, clean house thoroughly, kept up with laundry, hung clothes .. bed clothes everything. - work with children with autism and extra needs - worked with elderly or paraplegic adult. Clean dress feed etc.
• I'm cpr certified for babies children and adults
• patient care tech certified
Heart Monitor Technician
Flex Monitoring Tech - Newark, DE
November 2011 to August 2016
Christiana Care
• Scheduled doctors surgeries
• Listened to charge nurse on times for doctors surgeries
• Answered calls from doctors and fill in specific times they want the surgery done for next day, call and verify it is definite
• Set up trauma room and make sure it's cleared out after every trauma victim
• Changed around computer for any emergency surgery or open slot
• Billed insurance for implants and made sure it was paid
• Set up, inspected, and performed diagnostics on equipment
• Collected and recorded telemetry data
• Monitored cardiac electrocardiogram and cardiac screening
• Assessed ventricular and atrial rhythms QRS, PR, and QT Interval and ectopic beats
• After identifying dysrhythmias initiated immediate preventive measures.
• Reported concerns and changes to on duty nurse, prepared documentation concerning cardiac arrests Customer Service Representative
Flying Jay - Pennsville, NJ
January 2009 to January 2011
• Greet customers entering the store to establish what would be the best way to assist
• Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
• Customer service /cashier
Education
HS diploma in customer service
Salem community college - Pennsville, NJ
May 2017
Pennsville High School
2008
Skills
• Telecommunications / Multi-line phone usage
• Excellent communication skills
• Problem solver / fast learner
• Energetic work attitude and adaptability
• Medical Terminology
• Insurance verification
• Capable of monitoring and reporting to necessary parties of changes in cardiac arrhythmias
• Skilled in the preparation and maintenance of centralized telemetry equipment
• Certified in obtaining 12 lead electrocardiograms
• Performing vision and hearing test
• Performing finger stick glucose testing, wound care, skin care and post mortem care
• Providing one to one monitoring
• Assisting in applying patient restraints
• Experienced with adults/youths conflict resolution in a residential environment vitals
• Knowledge of operating medical cardiac equipment and telemetry packs
• Cardiac
• Telemetry
• Venipuncture
• Certified Phlebotomist
• PCT
• EKG technician
• Medical Receptionist
• Patient Care
• Phlebotomy
• Medical Office Experience
• Anatomy Knowledge
• Experience Administering Injections
• EMR Systems
• Medical Records
• Medical Billing
• Customer service
• Dispatching
• Typing, data entry, all Microsoft .. word, Excel, PowerPoint (6 years)
• HIPAA
• Laboratory Experience
• Computer Skills
• Triage
• Clerical Experience
• Dental office experience
• Documentation review
• Infusion
• Critical Care Experience
• Office Management
• Employee Orientation
• Caregiving
• Human resources and pay roll (10+ years)
• Dispatching (3 years)
• Supply chain logistics
• Cerner
• Sanitation
• Microsoft Office
• Special needs
• Microsoft Excel
• Animal care
• Microsoft Word
• Time management
• Experience with Children
• Nannying
• Accounts receivable
• Sales
• Epic
• Data entry
• Administrative experience
• Databases
• Leadership
• Recruiting
• ADP
• Computer literacy
• SAP
• Developmental disabilities experience
• AS400
• iOS
• Mac OS
• Medical Scheduling
• Medical Coding
• ICD-10
• Call center (4 years)
• high call volume (8 years)
• Microsoft Word (10+ years)
• Microsoft Excel
• Microsoft Access
• Microsoft Access
• Microsoft Office
• Microsoft Outlook
• fast Typing (10+ years)
• Remote access software
• Workday
• remote work from home call center
• Active Directory
• Computer Networking
• CPT Coding
• Outbound sales
• Windows
• Customer support
• CRM software
• Software troubleshooting
• Hospitality
• Front desk
• Linux
• Network Support
• Athenahealth
• Intake
• Operating Systems
• Help Desk
• Oracle
• Accounts payable
Languages
• Spanish - Intermediate
Certifications and Licenses
CPR Certification
BLS Certification
PCT, Phlebotomist tech, ekg tech
April 2016 to April 2017
Assessments
Data entry: Accuracy — Highly Proficient
February 2021
Entering data quickly and accurately
Full results: Highly Proficient
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Administrative support professional fit — Proficient May 2021
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Home health aide skills — Expert
April 2021
Providing care to patients in a home setting
Full results: Expert
Customer service — Proficient
February 2021
Identifying and resolving common customer issues
Full results: Proficient
Scheduling — Proficient
March 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Medical receptionist skills — Proficient
March 2021
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer service manager — Proficient
May 2021
Managing customer service representatives and resolving customer issues Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
HR/ PAYROLL/ adminstrative assistant
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