Customer Service Sales Associate

Summary

Experienced sales associate and customer service professional, passionate about customer success and company morale. Seeking an opportunity to contribute to a team value of hard work and integrity. Looking to build long term relationships with clients and bring up my organizational and customer service skills to a high performing team.

Experience

Tuesday Morning – Retail associate August 2020 – currently

Engaging shopping experience for our customers by initiating conversation and interacting with them for any assistance.

Maintained a clean, organized inventory and curated displays of rotating seasonal décor and furniture.

Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.

Meticulously handled POS system transactions include credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow.

Chuck E. Cheese – Hostess May 2018 – July 2019

Warmly greeted and escorted guests to their assigned tables seating 10 – 50 people per shift.

Presented menus and daily specials to guests while ensuring they had game cards, drinks, and napkins.

Swiftly and gently addressed any customer complaints or concerns, escalating it to management when necessary.

Education

Lone Star College August 2021

Currently enrolled for basics

Mayde Creek High School May 2021

Highschool diploma

Skills & Interest

Bilingual

Process improvement

Health and safety management

Client relationship building

I enjoy having a routine going to the gym and accomplishing my studies. Most effectively improving in a workspace that later on impacts me.

Izchel Rocha

Katy, TX ************@*****.*** 832-***-****

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