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Dispatch Operator Case Worker

Kansas City, MO
January 25, 2022

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Shannon Rhodes

**** **** **** ******, ****** City, MO 64133

816-***-**** •

Professional Experience


November 2019- Present

Customer Engagement Specialist

Prioritize multiple tasks to ensure successful completion of each debt collection attempt.

Ability to work in fast-paced and changing environment.

Strong attention to detail and critical thinking.

Quest Diagnostics

April 2018 to November 2019

Call Center Insurance Risk Interviewer

Complete life insurance applications by placing outbound and receiving inbound telephone calls.

Interviews include gathering medical, financial and occupational histories.

Reviews and edits information collected during the interview for quality assurance purposes.

Primerica Financial Services October 2008 to Present

Financial Representative - Life, Accident and Health License- State of Missouri, Lees Summit Missouri Interview clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop a financial plan.

Profile and analyze investment products to develop customized financial strategies for clients' financial needs.

Mentors new team members on applying due diligence procedures, life and disability insurance


Cox Automotive

Technical Support Specialist

May 2017 to October 2017

Facilitate communication from Support Team to other departments as needed to complete cases.

Able to work independently with little direction, multi-task, handle various tickets at once while being productive and timely.

Accurately logs all customer information in the CRM customer ticketing system.

Tyco Security

May 2010 to May 2017

Emergency Dispatch Operator, Kansas City Missouri

Monitors system for alarm signals and responds to alarms using the information provided in instruction screens.

Places necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties.

Properly documents alarm handling procedures within the alarm screens and completes alarm processing.

Swope Health Services March 2004 to October 2008

Community Support Worker, Kansas City Missouri

Promoted independent living.

Assisted with community re-integration.

Helped clients develop support systems within the community.

The Rehabilitation Institute July 2002 to March 2004

Job Coach II/Gaps Instructor, Kansas City Missouri

Assisted in the development of transition students by engaging them in community based activities, utilizing materials that allowed for self-awareness and promotion of communication within a group.

Modeled, restructured tasks and arranged alternative methods of performing job duties to facilitate the individual's success.

Assisted the individual with transition into employment and the development of natural supports.

Department of Social Services November 2001 to July 2002

Social Service Worker, Kansas City Missouri

Managed a caseload of neglected/abused children.

Referred family members to community agencies for counsel.

Documented case plans and case activity.

Western Missouri Mental Health Center May 1999 to November 2001

Clinical Case Worker Assistant, Kansas City Missouri

Provided training and education to patients in independent living skills and direct and organize group activities to assist clients in developing impersonal effective socialization skills.

Maintained liaisons among the program and other treatment providers, social service agencies and community groups.

Established communication for patients or clients with relatives, employers, and representatives of other agencies.


B. S. Rehabilitation Services Education Minor: Sociology, Emporia State University Fall 1998

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