Cobol Entry Operator

RAQUEL R. ZIGA

*** - *** -**** ● ***********@*****.***

Information Technology Support Professional with more than seven years experience in industries such as Banking, Insurance and Maritime. With almost four years experience in full project life cycle doing development, maintenance, analysis, testing, and user support. Team player with exceptional interpersonal skills and a desire to provide superior customer service to end users. Worked with business users to gather requirements and delivered them in a timely manner.

TECHNICAL SKILLS

Software - COBOL, COBOL/400, DB2, VSAM, MVS/JCL, CSP, SQL, TSO/ISPF/SPUFI, FILE-AID, ORACLE 7, MS Word, MS Excel, MS Office, MS Outlook, Lotus Notes Hardware - IBM ES/9000, IBM AS/400,RS/6000 AIX, Hitachi Skyline PC compatibles Operating Systems – IBM MVS/ESA, OS/390,AS/400,UNIX,MS-DOS,Windows EDUCATION

Avtech Institute of Technology

Business Analysis Certificate of Completion - January 13, 2018 - March 24, 2018 MS Visio 2016 - January 14, 2018 - February 4, 2018 St. Paul College of Manila

Bachelor of Science in Information and Computer Science – June 1989 – March 1993 RECENT JOB EXPERIENCE

St. Joseph’s Assisted Living - Woodbridge, NJ April 2021 - PRESENT Activity Assistant October 2019 - March 2020

● Assist the Activity Coordinator in executing the resident’s activity programs Amazon – Edison, NJ April 2020 – April 2021

Seasonal / Part-Time Fulfillment Associate

● Sort the items/orders on the tray and place in proper bins for packing. Amazon - Avenel, NJ October 2018 - December 2018

Part-Time Seasonal Sortation Associate

● Sort customer orders by final destination and consolidate the items in their designated pallets for faster delivery on trucks.

Midland Adult Services - Branchburg, NJ January 2017 - August 2018 Job Coach

● Analyze job duties at work station and break them down for the student.

● Train student on job skills and assist in transitioning to the work environment.

● Provide supervision of all students assigned and insure quality assurance.

● Complete student job evaluation forms.

Cutie Pie Baby - New York, NY September 2004 - April 2005 Operations Manager Assistant

● Handles the orders and shipments to make sure all orders are processed and entered into the system correctly.

Laboratory Corporation of America - Raritan, NJ September 2002 – July 2003 Data Entry Operator

● Operates various data entry terminals and automated data systems to record and verify billing/accounts receivable information, customer demographic data and laboratory data identification and results for computer processing. PREVIOUS INFORMATION TECHNOLOGY EXPERIENCE

Macro 4, Inc. - Parsippany, NJ June 2001 – March 2002 Analyst/Programmer Consultant

● An integral member of the conversion team for Macro4’s clientele, converting FILE-AID batch systems to INSYNC. This required in-depth knowledge of INSYNC, FILE-AID, MVS/JCL, and the ability to provide analysis, troubleshooting, and pro-active support of customer inquiries and ad-hoc testing in IBM 3090 environment. Performancebase.Com, Inc.- New York, NY October 2000 – May 2001 Applications Specialist

● Was a part of the Application Support/Migration Services team that provided technical support to clients and used error messages and client’s feedback to address application issues and problems of the system.

● Performed analysis of all database related issues and collaborated with IT developers on product modification process.

● Assisted in product implementation, consulted with clients and users of company products, managed data migration using the company’s data migration utility, and performed application testing.

United Nations Headquarters – New York, NY April 2000 – May 2000 Analyst/Programmer Consultant

● Provided system support and maintenance for COBOL application of the Payroll System.

● Coded, debugged, tested COBOL programs and prepared JCL to compile and run the programs as requested by users.

Ingram Micro, Inc. - Santa Ana, CA January 1998 – June 1999 Analyst/Programmer Consultant

● Involved in the Year 2000 project for Y2K compliance.

● Remediated and tested batch programs, date field formats of sort cards using Sync Sort Y2K processing for Year 2000 compliance.

● Used CA Discover/Find/Fix for analysis of date fields CICS/IMS/COBOL and VSAM programs

United Coconut Planters Bank - Makati City, Philippines May 1995 – December 1997 Systems Analyst/Programmer

● Involved in the development of the Accounts Profitability Analysis System. This system helps in decision making and analyzing information to evaluate and improve the profits in an organization.

● Analyzed, coded, debugged, and tested COBOL/DB2 batch programs and CSP online application.

● Collaborated with the user for the enhancement of the system and prepared system test data, program specifications and other requirements needed by the system.

● Coordinated with the members of other application systems for proper interfacing.

● Provided support to user queries regarding problems encountered in the system. Anscor Insurance Brokers - Makati City, Philippines October 1994 – May 1995 Systems Analyst/Programmer

● Responsible for the operation, maintenance, modifications, and improvements of the existing system (CIS) using COBOL/400.

● Provided support for the resolution of problems and assistance to user queries regarding the system’s operation and other application software.

● Performed analysis and investigation to errors reported by users. Maritime Systems Corporation - Makati City, Philippines June 1993 – October 1994 Documentation Analyst

● Responsible for the documentation of programs(user’s manual) which includes program specifications and other operational information.

● Conducted the final system testing before implementation and coordinated with the programmers to correct the errors encountered in system testing. PRIOR TRAININGS ATTENDED

Future Technology Inc. – Woodbridge, NJ November 1999 - January 2000 Web Development - HTML, DHTML, JavaScript, VBScript, ASP, MS Visual InterDev 6.0 ITBMS – Edison, NJ April 2009 – May 2009

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