Understanding of project life cycles
Effectively manages time, prioritize work, multi-task across many assignments
Ability to articulate a variety of departmental and organizational goals
Demonstrates organization, verbal, written and inter-personal skills
Problem solver, results oriented with ability to quickly take action to achieve goals
Handle multiple projects with aggressive timelines
Self-starter and motivated
Proven track record of producing quality deliverables on time-demonstrating a strong work ethic
Strong organizational skills and ability to work independently
Flexibility in schedule and in adjustment to assignments
Function in stressful situation in a calm manner
Work in a fast-paced environment
Robust technology and computer skills
Presentations in front of a large, diverse groups
Staff training and development -creating manuals and step by step guides
Charge Master Analyst
Lowell General Hospital Tyngsboro, MA 1/6/2020- Present
Project driven position with daily expected standing assignments. Prepare and coordinate the Epic go live for all of LGH, Tufts Medical center and Melrose Wakefield Hospital. Update and maintain chargemaster. Update and maintain code changes. Upload price transparency for new state guidelines. Oversee late charges, posted charges, billing questions, denial issues, and staff/department questions. Responsibilities are frequently independent while working closely with management. Analyze/trend data to improve financial revenue. Monitor changes that need to be made and provide a strategy to facilitate. Provide solutions, enhance system edits, guarantee logical avenues for increasing revenue.
Revenue Integrity Analyst
Lahey Hospital Burlington, MA 11/14/16-1/6/2020
Under the managerial oversight of the Director, Senior Manager of Revenue Cycle, the Revenue Cycle Analyst serves as a primary point of contact for Service Line Directors, Managers, Finance Directors, clinical support staff, Physicians, allied health care providers, hospital colleagues regarding matters that relate to aspects of professional/hospital revenue modality specific billing processes and/or workflows. Responsibilities are performed independently within established department policies and procedures, this position is responsible for improving revenue cycle workflow, efficiency, accuracy, reimbursement, and overall revenue control through operational and system enhancements and/or modifications. Responsible for developing an environment of customer service, continued learning and increased communication within revenue cycle and hospital departments. Throughout the revenue cycle and across the Lahey healthcare organization, the RCA will be responsible for coordinating revenue cycle policies, practices, identifying issues, trends, and provide solutions. Google Proficient, Knowledge of CPT, HCPCS, and ICD-10 coding principles, ability to read, analyze and interpret financial reports, maintain strict adherence to the Lahey Health Confidentiality policy and Perform all other duties as needed or directed to meet the needs of the department.
Charge Master Analyst 05/2013-11/14/2016
UMass Memorial Hospital Worcester, MA
Charge Master Analyst for Radiation Oncology, Hematology Oncology, Cancer Center of Excellence Marlborough, Gynecology Oncology, and Oncology Infusion. Develops and executes training programs for clinical staff for facility revenue maximization with regulatory and contractual guidelines. Proficiency in researching, reading and understanding third party regulations and compliance regulations. Strong clinical background experience with excellent organizational and communication skills. Exceptional interpersonal skills for interacting with physicians, clinicians, clinical department’s compliance and administrative staff. Strong familiarity with industry standard coding and billing methodologies. Works under minimal supervision while off site and in the office. Report to department directors, vice president and president of hospital monthly with audit results for each clinic. Work with departments to transition to E-billing which includes working hand and hand with nurses/staff educating them on billing rules as well as payer guidelines. Creates monthly reporting for leadership and service areas. Extensive analyses and data manipulation. manage multiple projects and assignments and within scheduled deadlines. Attended training workshops for ICD10 as well as completing modules in order to receive certification for ICD-10. Worked with various systems such as MedAssets, Soarian, Allscripts, and Medaptus.
Billing Coordinator/ Referral Specialist
Lead Referral Coordinator 05/2010-05/2013
Boston Children's Hospital Waltham, MA
Responsible for ensuring all required demographic, insurance, referral/authorization, clinical, data is collected, verified, and communicated appropriately. Excellent oral and written communication skills to interact with all levels of personnel both within and outside the office. Applies experienced based skills/knowledge in the completion of more complex tasks/assignments and assumes designated leadership responsibilities in absence of Supervisor. Prepares and submits accurate insurance claims to payer within proper timeframes. Handles payer scrubber and denial reports in an effective and timely manner. Ensures prompt resolution of outstanding insurance claims. Monitors and identifies trends, denials, issues impacting account resolution or workload and refers as appropriate. Identifies, recommends and participates in process improvement opportunities. Provides exceptional service that supports departmental and hospital operations. Contributes to the departmental training program of new employees and provides on-going support and assistance to existing staff. QCC point person for Ophthalmology Foundation. Organizes scheduling and work flow for three employees daily. Strong organizational and interpersonal skills; attention to detail. Worked with various systems such as, Epic, Athena, SRS, and Power Chart, Navi-Net, Virtual Gateway, BMC website, NEHEN, Health-Trio, etc.
12/2009 - 05/2010
Spaulding Rehabilitation Charlestown. MA
Patient demographic and insurance information is entered into the 4Next system electronically via 4Next or manually for non-partners facilities including those facilities that utilize E-Discharge. Insurance information is verified and documented in the Manage Referral site not section in 4Next. The patient is clinically accepted by Liaison staff. If the patient is covered by a Managed Care payer's authorization is obtained. Experience with NEHEN, FISS, HIS, 4 NEXT, Virtual Gateway, E-discharge and Emdeon.
Charge Master Analyst II
05/2009 - 12/2009
Partner's Healthcare Charlestown, MA
Reporting to the Corporate Manager of the Charge-master Group. I was part of a high-profile group who are responsible for the ongoing maintenance and development of the Charge-master database for a defined number of hospital cost centers. Due to its service focus and project management emphasis, this position requires both strong interpersonal and communication skills combined with superb analytic and organizational skills and the ability to meet deadlines while influencing but not directly managing the work of others. Experience with Sovera, PeopleSoft, BICS, IDX RAD, LMR, E-room, RAC Database and Med-Assets.
Partner's Healthcare Charlestown, MA 02/2008-5/2009
Responsible for preparing and posting payments, entered ancillary charges, verified insurance with outside vendors, confirmed pharmacy charges were billed correctly, ordered supplies, and faxed documents. Researched denials for Medicare, Medicaid, and other HMO's, Maintained denial spreadsheets and resubmitted claims. Experience with Keane Net Solutions, NEHEN, FISS System, BICS, and have general clerical duties.
In addition, I completed a Non-Paid 160 hour internship with North End Rehab and Brigham and Women's hospital.
Education and Training
Associate of Science: Middlesex Community College – Business Management
Associate of Science: Everest Institute – Medical Insurance Billing and Coding
oPresidents List 4.0 GPA- Ambassador of class
Lahey Cancer Walk Team Lead 2016-2020
Event Coordinator for Revenue Cycle at Lahey Hospital 2016-2020
Actively involved with Cradles to Crayons 2012-2018
Actively involved with Children’s Hospital NSTAR Walk 2010- 2013
Light The Night Walk for Leukemia 2007-2012
Why Me children with cancer 2013-2015