Waitress /Customer service.

CURRICULUM VITAE

WAITRESS

NAME :NAMUSOKE JULIET

SEX : FEMALE

NATIONALITY: UGANDAN

PASSPORT DETAIL : B1136537

VISA TYPE : Visit visa

PHONE : 052*******

LANGUAGE :ENGLISH

E-MAIL ADDRESS : ***************@*****.***

CAREER OBJECTIVE

Energetic, hardworking customer oriented person,valued for fast, friendly service and accuracy in handling customer transactions. Address customers needs while quickly moving them through the check-out process. Passionate about serving others and eager to take on new responsibilities and leadership roles.

. KEY SKILLS

.Familiar with all cash handling & Credit card payment systems and procedures.

.High standard of personal hygiene.

.Upbeat, outgoing and positive.

.Works well under pressure.

.Thorough Knowledge of Point of Sale (POS) system operation.

. Highly responsible with organizational ability and reliable

•Ability and motivation to learn new skills and knowledge.

Professional Certificates

•Customer Care /Sales training by dunkin donuts dst 2017

•Coffee culture and basic food hygiene certificate

•Computer studies

2011 Uganda

CAREER SNAPSHOT

WAITRESS at dunkin donuts Dubai, UAE (Continental Food EST) 2016up to 2020.

Responsibilities

• Greet customers as they arrive in the store

•Practicing guest first priority commitment system

•Provide customers information about deals and new items on promotions

•Make and serve beverages such as coffee,tea and food such as sandwiches,muffins,cookies.

•Explain menu items to customers,clean and attempt to ensurethat customers are comfortable and satisfied.

•Initiate and indulge in dialogue with customers as part of customer services

•Help with stocking and merchandising to maximize sales and provide a pleasant shopping experience

•process cash, check, credit card, coupon and voucher transactions.

•Manage inventory and stock levels

•Manage cash and credit transactions

•Scrub and polish work area and arranging items on offer every weekend.

Waitress / cashier at HUMURAH HOTEL Uganda.Oct 2013-Oct 2015

.

Senior customer care representative at Uchumi super market uganda ltd Kampala Uganda August 2011_september 2013

ACHIEVEMENTS

•Promoted as Person in charge (PIC2) DUNKIN DONUT

•Achieved a coffee culture certificate.

•Achieved basic food hygiene certificate.

•Trained 5 junior cashiers.

•Attained success in balancing the cash after an extremely busy season .and days

•Successfully achieved a certificate in customer service and computer training

•Recognized for supporting the tracking the management of the inventory and ensured the products were always in stock.

AREAS OF EXPERTISE [Cashier/ Customer service)

•Act as the first point of customers while projecting a professional image at all times

Expert to deal with customers of diverse nationalities

Keep records of customer interaction and transaction documents detail of inquiries, and complains, issues, comments and actions

Continually develop an understanding of the company's culture, products, ethical Initiatives, other areas of business and reflect the same in everyday performance.

Apply basic concepts, practices and procedures of handling clients complaints while meeting quality standards of customer service.

Process customer transactions and respond to products and service inquires in a responsive, accurate and timely manner.

Education

INSTITUTE AWARD YEAR

NEWCASTLE High School. graduate

2008-2010

ST.DENIS SEBUGWAWO SS.

2005 2008

NAKASERO PRIMARY SCH

2004.

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