KAMALPREET K. BASRA

**** * ****** ******, ******, 93722 CA

adp0r5@r.postjobfree.com

559-***-****

OBJECTIVE

Seeking a suitable position to polish my skills and achieve my career goals while growing

personally as well as professionally and adding value to the organization

EXPERIENCE

Country inn suites by Radisson

Front Desk Agent April 2021- November 2021

Perform all check-in and check-out tasks.

Manage online and phone reservations.

Inform customers about payment methods and verify their credit card data.

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms.

Concentrix ( Mississauga, Ontario)

Customer Service Representative April 2019- March 2020

Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

Blaze Pizza ( Windsor, Ontario)

Customer Service Representative

Accurate cash handling and payment processing

Provided high quality customer service in a high paced environment

Other duties include sweeping, mopping, scanning, and pricing items

Ability to multitask in cooking assignments as well as food handling and packaging

Provide 100% customer satisfaction in customer reports

Provide 100% accuracy in package handling and delivery procedures

Selected by management to train new employees for strong knowledge of operations

and service requirements

Trained new employees to function independently while adding to team success.

EDUCATION

UnderGraduate Diploma in Health Administration (General)

January2018 - April 2019

St. Clair College, WINDSOR, ON, CANADA

SKILLS

Sound customer service and inter-personal skills

Ability to work in a fast-paced environment and managing multiple deadlines

Excellent verbal and written communication skills

Proficient at working independently as well as in a team environment

Efficient multitasking, organizational and problem-solving skills

Strong time management and decision-making skills

Possess a flexible and detail-oriented attitude

Accountable. self-motivated and focused

Well versed with MS Office (Outlook, Word, Excel, PowerPoint, Access)

Basic computer applications and internet Applications

Steady with basic computer trouble shooting

Fast typing skills

Contact this candidate