Administrative Assistant Customer Service

Bethsheba Salway

**** *. **** **., *********, AZ 86004 928-***-**** *.**********@*****.***

Education

No Degree Coconino Community College

Studying Psychology and Social Services

Experience

Administrative Assistant Flagstaff LImb & Brace October 2021 - December 2021

• Provided customer service to a diverse population of administrators, staff and the general public

• Extensive use and competence with Microsoft Office to include Word, Excel and PowerPoint Program Service Evaluator III State of Arizona July 2012 - August 2017

• Computer skills including use of Microsoft Word and Excel

• Experience working with individuals with physical, emotional, behavioral, and other barriers

• Professionalism and ability to maintain confidentiality

• Advanced writing and documentation skills

• Skilled at performing assessments and identifying appropriate services

• Knowledge of community resources

• Proven ability to establish and maintain contacts with referral sources and service providers Behavioral Health Technician Community Providers of Enrichment Services June 2011 - July 2012

• Maintained confidentiality of records relating to clients treatment

• Assessed patients for risk of suicide attempts

• Collected information about clients through interviews, observation, and tests

• Counseled clients and patients, individually and in group sessions, to assist in overcoming dependencies, adjusting to life, and making changes

• Developed and implemented treatment plans based on clinical experience and knowledge.

• Guided clients with strategies for dealing with their problems Direct Care Professional Abrio Care Flagstaff January 2008 - June 2011

• Worked with elderly or disabled clients who required extensive care

• Performed housekeeping, personal care services, and provided emotional support

• Helped clients bathe, dress, and groom themselves

• Applied dressing, checked vital signs, administered medicines, and maintained charts on all services and client progress

• Scheduled appointments and accompanied clients on doctor visits State Operated Group Home Assistant Supervisor State of Arizona April 2004 - September 2006

• Experience working with individuals with physical, emotional, behavioral, and other barriers

• Professionalism and ability to maintain confidentiality

• Trained new employees and monitored performance to determine additional training needs

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