Customer service, organization

MICAELA FLANAGAN

***************@*****.*** 760-***-**** Carlsbad, CA 92009

Efficient worker, with collaborative team-oriented approach to workload distribution. Detailed inventory specialist with adaptability to changing customer demand. Helpful customer-service employee dedicated to enhancing customer experience.

Floral care and maintenance

Interpersonal and written communications

Customer assistance

Technologically savvy

Project coordination

Plant Nursery Worker Luca Micaela Nursery - Encinitas, CA 03/2020 - Current Assessed needs of seasonal, annual and perineal plants and identified pests and other issues that could hinder growth.

Delivered friendly service and one-on-one assistance to promote positive customer experiences. Retrieved plants and flowers at customers' requests. Collaborated with crop production managers and farmers to build deep knowledge of butterfly attracting crops. Customer Greeter Butterfly Farms - Encinitas, CA 03/2020 - Current Helped keep entryway and front line clean, organized and fully stocked with inventory. Answered front desk phones.

Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.

Maintained cleanliness of front entry area.

Warehouse Associate Sweet Bamboo - Carlsbad, CA 09/2020 - 04/2021 Logged unit quantities and entered data into inventory database. Unloaded cargo from trucks with mechanized equipment. Packed and labeled merchandise to prepare for loading and shipment to customers. Organized warehouse design to maximize space for stock while allowing for high volume traffic zones. Warehouse Associate Wave Soda - Carlsbad, CA 08/2019 - 03/2021 Used pallet jacks to move items to and from warehouse locations. Packed and labeled merchandise to prepare for loading and shipment to customers. Received deliveries, scanned packages and updated orders in internal database. Examined packages and goods for damage and notified vendors of replacement needs. Logged unit quantities and entered data into inventory database. Foothills High School San Marcos, CA

Summary

Skills

Experience

Education and Training