Denise ortiz

Sales Agent/Customer service and booking specialist

Ellenton, FL 34222

adp0p4@r.postjobfree.com

+1-941-***-****

> Customer service representative who

> excels at analyzing, prioritizing and completing tasks in a

> professional manner.

> Strong organizational, technical and

> analytical skills.

Authorized to work in the US for any employer

Work Experience

Sales Agent/Customer

GRAND INCENTIVES

January 2015 to Present

Have been working remotely for the past 3 years with very minimal supervision.

Service Membership Lia son/Booking Agent /Spanish Quality

> Assurance

> * Answer an average of 100

> inbound and outbound calls or more a day from members

> inquiring about vacation packages, booking status,

> sales, handling credit cards to collect payments, emails,

> complaints, and basic information about the package and > membership information.

> * Listen to membership and

> communicate their issues, needs, and interests to the Board

> of Directors.

> * Identify potential problems

> and opportunities. Ability to work effectively as a team

> member and towards common goals. Excellent written and > verbal communication skills, as well as organizational

> skills

> * Booking cruises and hotels

> for customers, verifying booking and sales Spanish calls

Apac customer service representative

Sarasota

June 2013 to February 2014

Answered an average of 100 calls per

> day by addressing customer inquiries, solving problems and > providing new product information. Described product to

> customers and accurately explained details and care of > merchandise. Answered product questions with up-to-date

> knowledge of product Activated accounts for clients

> interested in new services. Managed call flow and responded

> to technical support needs of customers. Resolved customer

> issues in a clear, courteous and straightforward manner.

> Demonstrated professionalism and courtesy with customers at > all times. Conducted research to address customer concerns.

> Scarborough research interviewer

> sarasota, fl

> December 2012 - September 2014

> Contacted customer to follow up on

> interviews Implemented marketing strategies which resulted

> in converting refusals into complete interviews Effectively

> managed a high-volume of inbound and outbound customer

> calls. Gathered and verified all required customer

> information for interview purpose Managed customer calls

> effectively and efficiently in a complex, fast-paced and > challenging call center environment. Initiated operations

> improvements to improve overall call center productivity.

> Acted professionally and patiently when addressing negative

> customer feedback. Met or exceeded service and quality

> standards every review period.

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Education

We recommend at least one education entry.

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Skills

Do you have any of these top skills employers are looking for?

Analysis Skills

Cold Calling

Negotiation

Technical Support

Salesforce

Account Management

Interviewing

CRM Software

Dismiss

CUSTOMER SERVICE

-

7 years

MARKETING

-

Less than 1 year

OPERATIONS

-

Less than 1 year

RECEPTIONIST

-

Less than 1 year

RETAIL SALES

-

Less than 1 year

Communication Skills

Research

Microsoft Office

Microsoft Word

Sales

Languages

BILINGUAL /SPANISH AND ENGLISH

-

Fluent

Certifications / Licenses

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Assessments

Protecting patient privacy - Highly Proficient

January 2022

View Full Score Report

Additional Information

Have been working Remote for 3 years

> PROFESSIONAL SKILLS

> Creative problem solver Exceptional

> communication skills MS Windows proficient Quick learner

> Marketing savvy Persuasive speaker Skilled in call center

> operations Multi-line phone operation proficiency Adheres to

> customer service procedures Committed to maintaining data

> integrity Strong problem solving aptitude:Advanced

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