Front Desk Customer Service
Resume:
Susan Smith
[**** Hoyt Ave] [Sebring, Fl *****] [863-***-****] [*************@*****.***]
Objective
I'm a person that's people-oriented, creative, and enthusiastic, team player, independent worker with motivational skills in completing tasks. I take lead in areas that I need to and I'm a very high achiever in whatever I do and I will do what it takes to get the job done. My enjoyment is to learn new things working with people plus good customer service skills. Bilingual is Spanish/English.
Experience
March 2010 - August 2016
Department Manager- McDonald's Corp – Highlands County
Department Manager is responsible for all the functions of a restaurant. They oversees the staff and implement strategies to increase productivity. These managers also conduct training and to motivate and build skills of their team members. Managers continually assist their employees productivities levels and help them to achieve their sales goals. It's their job to produce methods that will benefit the department and by increasing sales for the business. These managers must maintain quality customer service by training and marketing pitches.
April 2009 – November 2009
Clerk – Sunshine Payday Loans – Highlands County
Loan clerks assume a customer service role. Consequently, they have excellent communication and social skills. Skills in computers and basic math skills. They also have gerenal office duties and have to de deposits, collect debt, assemble short term loans either weekly to a month. Do Data entry.
April 2007 – March 2009
Kitchen Manager- Little Froggies Store – Highlands County
Supervises and coordinates activities of food preparation, kitchen, pantry, and storeroom personnel and purchases or requisitions foodstuffs and kitchen supplies: Plans or participates in planning menus, preparing and apportioning foods, and utilizing food surpluses and leftovers. Supervises noncooking personnel, such as KITCHEN HELPER, to ensure cleanliness of kitchen and equipment.
Accountable cashier that would process all transactions accurately and efficiently in accordance with established policies and procedures. I also played a fundamental role in achieving our customer satisfaction and revenue growth objectives. Make sales referrals, cross-sell products and introduce new ones. Resolve customer complaints, guide them and provide relevant information
October 2007 = May 2008
Shift Leader – Quizones – Highlands County
Shift leaders in the fast food industry have many responsibilities beyond customer satisfaction and product quality. As supervisors, they must ensure that the operation runs smoothly, efficiently and according to industry standards while also overseeing and directing employees. . Responsible for cash management, organization, cleanliness and general problem-solving while on duty.
September 2006 – June 2007
Office Manager - Cook Electrical Service Inc. - Highlands County
Maintains personnel records and any additional records which reflect the current work assignment, organizational location and classification of each position; recommends needed organizational changes; oversees employee recognition program for years of service, and oversees application of various benefit programs for employees. Analyzes revenue and expends and other financial data, comparing budget to actual, for monthly evaluation and report of financial position to Administrator, including funds available. Responsible for: administration of payroll, time/travel/leave regulatory compliance, collecting and filing with all employee information needed for payroll including time, travel, and leave, and coordination of travel arrangements for staff for training and licensing. Ect.
September 2003– February 2006
Front desk Clerk – Central Florida Health Care – Hardee County
Performs a number of duties, including greeting and scheduling patients and visitors, bookkeeping, calling patients to remind them of appointments, handling billing, answering and routing calls, making transactions, and keeping paperwork organized.
April 2003 – June 2003
Front Desk Clerk – Lakeside Pederastic – Polk County
performs a number of duties, including greeting and scheduling patients and visitors, bookkeeping, calling patients to remind them of appointments, handling billing, answering and routing calls, making transactions, and keeping paperwork organized.
October 2002 – April 2003
Store Clerk – Sunoco Gas Station – Polk County
responsible for cashiering, collecting cash payments from customers and making change, or charging purchases to customers' credit cards and providing customers with receipts. They clean, collect, and dispose outside trash.
June 2000 – February 2002
Front desk Clerk – Central Florida Health Care – Highlands County
Performs a number of duties, including greeting and scheduling patients and visitors, bookkeeping, calling patients to remind them of appointments, handling billing, answering and routing calls, making transactions, and keeping paperwork organized.
August 1998 – November 1999
C.N.A. - The Palms of Sebring – Highlands County
Main role is to provide basic care to patients, as well as assist them in daily activities they might have trouble with on their own, such as bathing. Because of the personal nature of the job, certified nursing assistant should be compassionate and enjoy helping others.
October 1992 – August 1997
Home Health Aide – Highlands Home Health Care – Highlands County
Main role is to provide basic care to patients in their homes, as well as assist them in daily activities they might have trouble with on their own, such as bathing. Because of the personal nature of the job, certified nursing assistant should be compassionate and enjoy helping others.
Education
Sebring High School Diploma 1991
South Florida State College Certified Nursing Assistant 1992
South Florida State College Home Health Aide 1993
South Florida State College Medical Insurance Billing and Coder 2002
McDonalds Corp Management – Food Safety- Business Classes 2016
Awards and Acknowledgments
In 2012 I received the employee of the month award at McDonald's.
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