Administrative Assistant Customer Service

DAUDA,AFEEZ BABATUNDE

**, ****** ******, *******, *****

Tel:070********

**************@*****.***

SUMMARY

A resourceful, diligent, efficient and client oriented administrative assistant with almost seven years of experience managing business office function and providing executive level support to principals and clients and who works with the goal of the development of the organization as well as my personal development. I possess excellent communication, organizational and interpersonal skills

SKILLS

Strong leadership skills

Able to think critically

Service focused

Solve problem

Able to perform task with minimal supervision

Inventory and supply management

Excellent at multitasking

Ability to communicate clearly

Ability to meet deadline

Team player

EXPERIENCE

ADMINISTRATIVE ASSISTANT

KARAMAT NIG LTD (SHELL MEDICAL CENTRE,LAGOS) Nov,2020 - present

Key Responsibilities

Enhance daily administrative operations relating to appointment bookings, cancellations, confirmations and enquiries

Provided excellent customer service that put clients at ease and enabled them to be more forthcoming about their issues which resulted in sales increases as well as maintained a good customer retention

Monitored office supplies and replenished stock as necessary

Maintained all office equipment including printers, copiers, and computers

Confirmed and facilitated patient appointment and made the necessary amendments to daily schedules

Ensured the provision of excellent customer services when delivering mail and arranging couriers

Respond to client telephone calls while ensuring the provision of an excellent service

Process and maintain referral letters, client’s correspondence and client records and charts

Utilize Microsoft Excel and Internal company systems to reconcile deposits and monthly accounts to process invoice and receipts and compile precise and comprehensive payment records and medical correspondence

Distribution of mail and email correspondence and the provision of records and medical information

Interact professionally with all levels of staff and maintain in highest level of confidentially in handing sensitive issue

Act as the point of contact for internal and external clients

Update and maintain office policies and procedures

Strong organizational skills with the ability to multitask

Excellent time management skills and the ability to prioritize work

Exceptional clients care and interaction

ADMINISTRATIVE ASSISTANT

KARAMAT NIG LTD (SHELL MEDICAL CENTRE,LAGOS) Nov,2018 -Oct,2020

Key Responsibilities

Efficient management of incoming calls and visitors to improve patient experience

Scheduling and organization of meetings through the provision of appropriate tools

Assisted in travel arrangements for senior staff such as booking flights, cars, and hotel or restaurant reservations.

Maintained Excellent professional communication skills including phone calls and e-mail

Supervised Equipment evaluation, maintenance, and inventory management.

Maintained office supplies inventory, placing, and expediting orders for supplies proactively.

LABORATORY ASSISTANT

KARAMAT NIG LTD (SHELL MEDICAL CENTRE, LAGOS). Nov,2016 – Oct,2018

Key Responsibilities

Assisted in setting up various projects and completing all of the necessary paperwork

Assisted in ensuring safety protocols were observed.

Maintained the Laboratory by following standard procedures and guidelines

Inter-departmental Communication to resolve any issues.

Processing, filling, and storage of Laboratory Supplies

Coordinated the repair and proper maintenance of office equipment

Kept accurate records of receipt and use of items.

SUPERVISOR

K-GLOBAL NIG LTD Nov,2014 – Oct,2016

Key Responsibilities

Management of the day-to-day activities of the facility, ensuring staff is compliant with job responsibilities.

Ensured efficient delivery of goods to customers

Maintained proper store management procedures

Stock management and inventory, involving relevant documentations and accountability procedures

Enforcement of safety procedures

EDUCATION AND TRAINING

BSc. Accounting

University of Lagos -Akoka. Nigeria 2021

CERTIFICATIONS

Financial Record Keeping – LinkedIn Learning 2021

Communication Skill – Shell Open University 2021

Designing Growth Strategy – LinkedIn Learning 2020

Process Improvement – LinkedIn Learning 2019

Conflict of interest – Shell Open University 2018

Patient Experience Management – Shell Medical Center 2017

Understanding body language – Shell Medical Center 2015

Health and Safety Certification – ST John Ambulance (LUTH) 2013

REFEREES : Available on Request.

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