CV

Of

Ashraf

Ebrahim

Personal Details

Name Ashraf Habib

Surname Ebrahim

D.O.B 11 December 1970

I.D Number 701**********

Marital Status Married

Languages English, Afrikaans&Zulu

Physical Address 50 High Street

Mayfair

Johannesburg

Contact Number 061*******

Drivers License Code 08

E-mail adp0j6@r.postjobfree.com

Education History

Institution Dundee Secondary School

Highest Education Matric

Subjects English,

Afrikaans,

Maths,

Accountancy,

Biology,

History

Tertiary Fasom Computer College

Subjects Computer Fundamentals,

Spreadsheets 3, Database 4

Pascal Programming.

Employment History

Name of Company Jakes Autolot

Type of Company Motor Dealership

Period of Employment 01/02/92 to 15/06/94

Position Held Sales and Admin

Functions Invoicing, Data Cap.

Banking, Invoicing and

Stock Control.

Reason for Leaving Higher Income

Name of Company Docrats Hardware

Type of Company Hardware

Period of Employment 16/06/94 to 31/07/97

Position Held Sales and Admin,Cus.Liason

Functions Invoicing, Data Cap.

Invoicing, Stock

Control.Bill of Quantities

Reason for Leaving Offered a position with a Mica Hardware

Name of Company Ace Mica Hardware

Type of Company Hardware

Period of Employment 16/06/94 to 31/07/97

Position Held Sales and Admin,Cus.Liason

Functions Invoicing, Data Cap.

Invoicing, Stock Control.Bill of Quantities

Reason for Leaving Relocated to Johannesburg

Name of Company Quest Recruiting

Period of Employment 01/09/2007

Position Held Inbound Call centre agent

Functions Customer service

Reason for Leaving Promoted in the company

Name of Company Dimension Data

Period of Employment 01/03/2008

Position Held Inbound Team leader

Functions Support and upskilling of agents,

Assisted with duties of Operations Manager.

Courses Completed Call Centre Excellence

Coaching and counseling concepts

Leadership Skills

Leadership and You

Leadership and Motivation

Reason for Leaving Promoted into a Workforce Manager position

Position Held Workforce Manager

Functions Scheduling of call centre shifts,

worked on the Forecast of call volume,

Identified trends,

Staff control with regard to call volumes

Reports and management presentations,

Crisis and solution management

Course Completed Workforce management (Aspect)

Reason for Leaving Promoted into a MI role

Position Held MI Analyst

Functions Daily reports both call centre and agents.

Daily Management Reports,

Monthly Reports,

Budget Reports

Checking IVR daily.

Management Presentation Reports

Client Presentation Reports Weekly,

Forecast and Revenue Reports

Reason for Leaving Resigned

I have worked as a freelance WFM,Analyst,Data Capturer for a few companies over the past few years. As well as assisting with bookkeeping and stock taking .These jobs have been only on contract. I have been using Pastel for both of these tasks.

I would appreciate the opportunity to use the immense experience I have.

Contact this candidate