Computer Technician Support Specialist

Anthony A. Bundalian

Address: ** *** ******* **.*******,Pasig City

Mobile: +63-905*******

Email: ****************@*****.***

OCCUPATIONAL OBJECTIVES

To be part of a company where I can contribute and fully utilize my skills, experiences and education.

I aim for excellent work. I want to use my skills and experience to help people and become an asset of the company I will be working with. Last but not the least, to further improve my abilities and achieve job satisfaction.

EMPLOYMENT RECORDS:

Collabera Technologies

17thFloor, Rufino Pacific Tower 6784 Ayala Avenue Makati City

Project assigned:

AXA Philippines March 5 2018 – April 30, 2019

End User Support (EUS), IT Provisioning Team and IT Asset Management Team member

End User Support (EUS)

Provides Desktop/Laptop administration and support.

Provide reports of defective units for warranty claiming.

Repairing of desktop and Laptops (includes replacement of defective parts)

Performed software installation, configuration, and troubleshooting for end users which led to complete resolution of issues.

Provide support to end-users in troubleshooting and resolving desktop / laptop problems (hardware, software & application, virus infected unit) and related peripherals through Phone, Remote System or On-site.

Hardware installation and troubleshooting. Familiarizing new computer technology and best combination and compatibility of hardware components.

Support for IMAC, Macbook and IPAD for both HO and Branches.

IT Provisioning Team

Configuration of Laptop or Desktop to be deploy upon request of the user or newly onboarding employee.

IT Asset Management

Inventory of different IT equipment (Desktop, Laptop, projectors, etc)

Accent Micro Technologies Inc.

8/F Philippine Stock Exchange Center, East Tower, Exchange road, Ortigas Center, Pasig City

June 8 2015 – March 4 2018

Technical Support Specialist

Being hired as an IT Technical Support Specialist, core duty and responsibilities expanded to:

Provides Desktop/Laptop administration and support.

Assists Network Team in checking network connection issues

Provide reports of defective units for warranty claiming.

Repairing of desktop and Laptops (includes replacement of defective parts)

Performed software installation, configuration, and troubleshooting for end users which led to complete resolution of issues.

Provide support to end-users in troubleshooting and resolving desktop / laptop problems (hardware, software & application, virus infected unit) and related peripherals through Phone, Remote System or On-site.

Hardware installation and troubleshooting. Familiarizing new computer technology and best combination and compatibility of hardware components.

Assist in setting up desktop, laptop, printer, tv coder and projector use for meetings, programs and events.

PC Inventory, Monitoring, Replacement, and Relocation.

Provide technical support on AMTI’s clients.

Projects assigned:

United Nations Development Project (UNDP)

8/F Philippine Stock Exchange Center, East Tower, Exchange road, Ortigas Center, Pasig City

IT Field Engineer

oDeployment of system unit in different schools in NCR and Region 4A.

oHandles Training to teachers/user on the application that there using.

Manulife Philippines

LKG Tower, 6801 Ayala Ave, Makati, 1226 Metro Manila

Technical Support Specialist/Local Help Desk

oHardware and Software troubleshooting.

oMigration of Lotus Notes 8.5 to O365 mail application

oMapping of network printers and network drives.

oInstalling of different application needed by the user.

Otis E & M Company Philippines Inc.

14/F Petron Mega Plaza 358 Sen.Gil Puyat Avenue Makati City

Technical Support Specialist/Local Help Desk

oHardware and Software troubleshooting.

oCreation of Profile Account on Active Directory.

oMapping of network printers and network drives.

oBasic troubleshooting on SAP Business One.

oInstalling of different application needed by the user.

Tech Mahindra Limited

5th, 7th And 9th Floor, Amberbase Building, Eastwood Avenue, 188 E. Rodriguez Avenue, Eastwood City, Cyberpark, Bagumbayan, Quezon City

Technical Support Specialist/Local Help Desk

oHardware and Software troubleshooting.

oSet up of Office 365

oBrowser issues(Internet Explorer)

oInstalling of different application specially Avaya One x

American Express International Inc.

Bonifacio One Technology Tower, Rizal Drive, Taguig

Technical Support Specialist/Local Help Desk

oMigration project almost 400+PC

oSet up,encryption of hardrive

ANZ Banking Group

MDC 100, Eastwood Ave, Quezon City, Metro Manila

Technical Support Specialist/Local Help Desk

oAssigned to ITAM(Information Technology Asset Management)

oMaintenance of all hardware components (PC Laptop,Printers etc)

oProvide support to end-users in troubleshooting and resolving desktop / laptop problems (hardware

oProvides Desktop/Laptop administration and support

oPC Inventory, Monitoring, Replacement, and Relocation

Klick Computer Shop May 2009 to June 5 2015

94 San Agustin st. Palatiw Pasig City

Computer Technician

Being hired as an Computer Technician, core duty and responsibilities expanded to:

o Provides Desktop/Laptop administration and support.

oTroubleshooting of I.T related hardware or software.

oInstallation of software programs,updates anti-virus, games and hardware

oProvide tech information, guidance and instruction to users.

oProvides monthly defragging, cleaning to all the units in the shop

o

Suysing Commercial Corporation October2008 to May 2009

10th/F, San Fernando Tower 514 Plaza Del Conde, Binondo, Manila 1006

Being hired as an IT Technical Support Specialist, core duty and responsibilities expanded to:

oTroubleshooting of I.T related hardware or software.

oInstallation of software programs,updates and hardware

oProvide tech information, guidance and instruction to users.

oRepair and maintenance of I.T related hardware.

oPOS troubleshooting and maintenance to the different branches and offices

oMinor computer programming.

SEMINARS AND TRAININGS ATTENDED WITH CERTIFICATES:

Emerging Technology and Trends of the 21st Century

September 30, 2004

Ninoy Aquino Learning Resource Center

PUP, Sta. Mesa, Manila

Windows vs. Linux: Battle of Operating Systems

March 15, 2006

Ninoy Aquino Learning Resource Center

PUP, Sta. Mesa, Manila

EDUCATIONAL ATTAINMENT

Polytechnic University of the College Level Graduated

Philippines (PUP) 2004-2008

Sta. Mesa Manila, Philippines

Rizal High School (Main Campus) High School Level Graduated

Pasig City, Philippines

Palatiw Elementary School Elementary Level Graduated

Pasig City, Philippines

PROFESSIONAL STRENGTHS AND SKILLS

SKILLS

Ability to install, configure, and maintain computers, networks, and/or related hardware and software.

Proficient in MS Office operations and Adobe utility programs.

Knowledgeable in operating systems: Windows XP, Vista, 7 and 8.

Knowledgeable in basic computer/network systems infrastructure requirements and standards.

Troubleshooting hardware problems and capable to assemble computer system and maintenance.

STRENGTHS

Ability to communicate technical information to non-technical personnel.

Dependable to be at work during assigned shifts and to complete work as expected.

Ability to organize workload, set priorities and work within deadlines.

Fast learner and can cope well under pressure

Able to multi-task,Flexible and interact easily with people

Trend to work best in a team rather than individually.

Able to get along well with co-workers and accept supervision.

PERSONAL DATA

Born in Pasig, Philippines on October 27 1987; Single, 5’8”,Filipino Citizen;member of a band (guitarist/vocalist)since college,Love to travel. and has a great interest in developing new ideas and process to streamline the workflow.Currently employed in Accent Micro Technologies

CHARACTER REFERENCES:

Available upon request.

Contact this candidate