Miguel A. Moyer, MS

Information Security Analyst

adp0cf@r.postjobfree.com • 336-***-****

www.linkedin.com/in/miguelmoyer • Greensboro, NC

Summary

Relationship and customer service-oriented IT security professional cultivated team culture and resources through active follow-up with users. Implemented solutions to reduce access management risk. Consistently exceeded expectations and reduced wait time and completed the most resolutions. Added to and regularly updated team and individual user knowledge base. Achieved high percentage of resolutions on high volume of calls for service. Active responder to security incidents and IT emergency situations.

Technical Proficiencies

Software

Microsoft Office 365; ServiceNow; Big Fix; Citrix; and SmartSheet

Enterprise and Network Security

BitLocker; PGP; Crowd Strike; Symantec; McAfee; AVG; Malware Bytes; ESET; and IDS

Tools

AirWatch; Dame Ware; Chris Control; Bomgar; Altiris; PC Imaging; and Active Directory

Professional Experience

Wells Fargo, Winston-Salem, NC, December 2019 – November 2021

Information Security Analyst 3

Regulated access controls to Third Party Hosted Solutions (TPHS) and Software as a Service (SaaS) hosted on Wells Fargo private and public clouds. Initiated process for SaaS providers to meet Identity and Access Management (IAM) requirement and contribute to the achievement of IAM on SaaS applications across multiple lines of business. Create process to grant and remove access for SaaS providers company-wide. Enhanced internal user experience by developing a single port for access to all SaaS applications.

Reduced access management risk by implementing security solutions.

Centralized access management under Enterprise Access Management in order to meet IAM policy compliance.

Introduced Identity as a Service (IDaaS) to internal and external stakeholders and develop requirement definitions.

Closed over 300 requests for service per month.

Duke University Cancer Institute (DCI), Durham, NC, July 2016 - December 2019

IT Analyst

Utilized Smart Sheet to document and preserve records of software and hardware inventories. Collaborated with system administrators for consistent software support, installation, and update. Retained an active directory of group and account memberships. Trained end users on software, hardware, and procedures.

Reduced staff labor time needs as well as internal team waiting time by pre-imaging equipment for distribution and salvage.

Integra Employer Health, Charlotte, NC, December 2015 - March 2016

Security and Systems Analyst

Enforced security best practices and responded to security incidents. Communicated daily with internal teams to resolve software and hardware problems and provided technical support throughout the organization. Installed and updated software including MS Office, Windows, and McAfee (DAT files, antivirus, and antimalware).

Supported software and antivirus installation and updates across 30+ desktops.

Cone Health System, Greensboro, NC, March 2012 - December 2015

Service Desk Analyst II

Contributed to and updated IT's knowledge base for teams and individual users. Managed the documentation of Cisco videoconferencing for senior executives, directors, and managers. Supported software and hardware for over 11,000 users across the Moses Cone Health System, including 15 different medical centers, hospitals, urgent care centers, outpatient surgery, and clinics.

Answered and responded to over 110 calls per day with a high percentage of same-day resolutions.

Received consistently high scores on user and caller surveys and led the team in number of calls answered and first-level call resolutions.

Reduced user call hold time by 70%.

Cone Health System, Greensboro, NC, March 2006 - March 2012

System Analyst

Tested, configured, and resolved user issues with routine follow-up as needed. Inventoried and maintained stock of mission critical equipment. Responded to IT emergencies as a member of an 24/7/365 on-call rotation. Installed software and ensured routine updates. Evaluated system solutions and assessed efficacy.

Reduced IT and health system costs by tracking manufacturer and vendor warranties.

Additional Experience

Contract/Consultant Positions

Guilford County Schools

SunTrust Bank

North Carolina A&T State University

Wells Fargo

Information Services Consultant 3, Unisys Corporation

Education

Cybersecurity Bootcamp Online, Expected completion date June 2022

North Carolina State University, Raleigh, NC

Certified Ethical Hacker and Countermeasures 10 Training Boot Camp, 2019

ONLC Training Centers, Greensboro, NC

Master of Science in Information Technology and Cyber Security, August 2015

Florida Institute of Technology, Melbourne, FL

Bachelor of Business Administration in Computer Information Systems, May 1998

North Carolina Central University, Durham, NC

Credentials

CompTIA A+

CompTIA Network+

CompTIA Security+ (Expired)

Microsoft Certified Professional (MCP)

Microsoft Certified Solutions Administrator Program (MCSA)

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