Osama Fahad Al Jebawi

A multi-faceted professional with extensive experience in IT Infrastructure Management, System Administration and Project Management; targeting assignments in the IT Industry that provides ample opportunities to showcase the skills acquired over the years. Location Preference: Gulf

009*********** Jeddah, KSA

adp051@r.postjobfree.com

PROFILE SUMMARY

• Result-orient professional with over 23 years of experience in IT Infrastructure Management, Project Management, IP Operations, Networking & many more

• Comprehensive understanding of local and wide area networks and topologies, computing and storage technologies, voice and video communications platforms, end-user device technologies, as well as collaboration/sharing platforms

• Acted as an escalation point for Incident Managers and ensured their bridging, including initiation of any necessary escalations and business impacting issues; provided status reports to Site Lead / Site Director / PMO / Client / VP

• Hands-on-experience in management of IT infrastructure (Storage, VMware, Backup & Microsoft) & support for Dallah Trans Arabia SAHER Project based in Jeddah

• Proved excellence by managing projects related to upgrade of VMware, EMC Storage to be VNX2, EMC VxRail, Veeam Backup system and acquisition of ISO 20000, 27001 for Traffic Violation Centre Jeddah; Centralized Active directory, Exchange Server 2019 on-premises, Exchange 365

• Excellence in managing end-to-end delivery / program / project planning & implementation from scope management to activity sequencing, effort & cost estimation, pre-sales activities, risk analysis to quality management in line with the guidelines & norms

• Pivotal in swiftly completing up projects with competent cross-functional skills and ensuring on time deliverables within preset cost parameters

• Strategist & implementer with expertise in managing multiple project delivery frameworks & new systems implementation and for change management related activities within the specified time & cost parameters

• Partnered with various levels including top management across the organization to develop/ commit resources, communicate global objectives, and produce standards & procedures; facilitated process improvements, efficiency / time saving for business units EDUCATION

2008

MBA from Cambridge

International College, Jersey,

Britain

1995

B.Sc. from King Abdul-Aziz

University, KSA, Jeddah

CORE COMPETENCIES

Infrastructure Management

Project Management

Reporting and Documentation

Escalation Management

IT Service Management

Data Centre Operations

CAREER PATH

System

Analyst/Visual

Basic

Programmer

Programmer

IT Manager-

Saudi Digital

Distribution

Infrastructure

Team

Lead/Senior

System

Engineer

WORK EXPERIENCE

Infrastructure Team Lead/ Senior System Engineer

TAHAKOM- Traffic Violation Center (Western Region), Jeddah, Aug’10-Present Responsibilities:

• Ensuring effective maintenance/ administration of domain servers, VMware servers, Hyper-V, monitoring/ maintenance of backup of servers, setting up servers/ application based on project requirements

• Rendering 24/7 support to enhance system uptime and ensure prompt resolution of critical technical issues with potential business impact

• Planning/ designing VMware vSphere (ESXi 6.5/ESXi 7.0 and VMware Virtual Center) including installation, configuration, maintenance of Hosted VMware products

• Working on Virtual Networking (Virtual Switches, VM Kernel Ports), Virtual Storage (Access Control and VMFS Data stores), development, management and configuration of Virtual Machines, clone and templates

• Functioning as System Administrator administering management of users, groups, roles and access permissions

• Acting as an active member of the group managing Microsoft, Active Directory, Data Backup, Exchange, Hyper-V, SAN Experience and Disaster Recovery

• Implementing ISO 20001 in the following parts: configuration management, change management, Release Management and Reporting, and we was a part of ISO 27001 and 9001 as well had successfully get three certificate to be one of a few pioneers in Saudi Arabia.

• Monitoring development of:

o Availability/ service continuity plans

o SLA Service Catalogue

• Ensuring effective preparation of storage & server capacity plans, service improvement/ management plan Highlights:

• Engaged across IT and the business to take ownership for developing technology / product roadmaps and the technology catalogue

• Directed a team IT professional by setting objectives, determining metric criteria, analyzing data, establishing IT budgets and monitoring operations of server systems risks

• Led key projects for integrating the acquired business into the objective

• Established and validated monitoring technologies to ensure alignment of performance metrics, alert criteria, and other monitoring functions for operations

• Established professional networks and relationships to maintain currency, share ideas and learnings, and collaborate on common responses to project issues Vendors/Service Providers and Consultants

• Fostered collaborative and mutually supportive relationships with project leaders and senior stakeholders, assess cross-functional project team capability, provide coaching, training and support to enhance the Agency's project/program management capability, and improve collaborative development and project results Key

• Steered all IT infrastructure operations including data, voice network & end-user services

• Directed initiatives to improve stability of the platform by integrating server and website monitoring

• Established security policies and procedures that encompassed redesign of the network infrastructure IT Manager-Saudi Digital Distribution (Last Designation) ART-Arab Radio & TV (Dallah Al Barakah Group), Jeddah, Sep’98-Jul’10 Responsibilities:

• Ensured effective planning/ implementation of additions, deletions and major modifications to the supporting regional infrastructure including implementation of defined network security parameters at regional level

• Administered administration/ maintenance of:

o Organization infrastructure and guide junior team members in resolution of critical technical issues o System back up, archival, disaster recovery and tracking software

• Assisted in upgrading the organizational telephone system at regional level including routing for seating arrangements

• Liaised with the project teams in implementation of internal systems

• Managed activities of the help-desk activities at regional level and ensured prompt resolution of escalated help-desk issues

• Developed/ maintained productive business relationship with vendors pertaining to procurement of hardware, software products and other IT supplies at the regional level

• Monitored compliance to organizational policies/ procedures pertaining to maintenance of assets PREVIOUS EXPERIENCE

System Analyst/Visual Basic Programmer

HSND-SAMAHA, Jeddah, Oct’95-Aug’98

Highlights

• Administered SAN space allocation for ESX servers host, scanning/ configuring LUN for ESX server, installation, implementation & migration of EMC storage VNX2, HP SAN storage into a Storage Area Network, updating documentation.

• Developed project baselines as well as monitored and controlled projects with respect to cost, resource deployment, time overruns and quality compliance to ensure its satisfactory execution

• Streamlined operation procedures and advised management to adopt modern techniques, which help organizations to maintain flawless system

• Monitored activities related to design, implementation, testing & deployment of VMware infrastructure

• Worked on high availability, clustering, storage Vmotion, Snapshot manager and restoring of snapshot

• Managed relationship with project stakeholders, keeping stakeholders informed of progress and issues in order to manage expectations on all project requirements and deliverables

• Defined and implemented DRS and Custom roles for users/ administrators

• Ensured effective Optimization of hardware/ system resources on virtual infrastructure, consolidation of physical servers, deployment of virtual servers, patch management using VMware update manager for ESX server Trainings

• PMP – Project Management Professional

• Performance Evaluation

• Skills, motivation, and follow-up

• Effective Supervision Skills

• HP Blade System Administration

• VMware V-Sphere 7: Install, Config, Manage

• EMC VNX2 Storage administration.

• EMC Networker Installation, Configuration and Administration.

• Microsoft System Center Configuration Manager

Certifications

• VMware Certified Professional 6.5 - Data Center Virtualization

• VMware Certified Professional 7.0 – Data Center Virtualization.

• Cisco Certified Network Associates (CCNA).

• Cisco Certified Network Professional (CCNP).

Technical Skills

• VMware ESXI; VMware Infrastructure; Hyper-V; Microsoft Technologies; Microsoft Exchange; Active Directory

• MS Skype 2016, Windows System Administration; Windows Clustering; System Center 2012 (SCCM, SCOM)

• EMC VxRail, VNX2; EMC ECS; EMC Data Domain & Networker for Backup and Recovery, HP Blades PERSONAL DETAILS

Date of Birth: 31st May 1971

Nationality: Syrian

Marital Status: Married

No. of Dependents: 4

Visa Status: IQAMA/Transferable

Driving License: Saudi License

Permanent Address: Jeddah, Saudi Arabia

Contact Address: Jeddah 21556, P.O. Box 65493

Languages Known: English and Arabic

• Microsoft System Center Operation Manager

• IBM MAXIMO (7.5) Fundamental Training Course

• Cisco Router CCNA-CCNP

• Implementing and administering a Microsoft®

Windows® 2019 Directory Server Infrastructure

• Microsoft Exchange Server 2016 – Configuration

• Information Technology Infrastructure Library

(ITIL)

• Communication Server 1000 System

Administration Management (Nortel)

• Windows Server 2008/R2 Directory Services

• Microsoft Certified Systems Administrator

(MCSA)

• Microsoft Certified Systems Engineer (MCSE)

• Information Technology Infrastructure Library

(ITIL)

• Nortel Certified Communication Server 1000

System Administration Management (CCS 1000)

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