WILLIE DAWSON

SUMMARY

Fast typing speed with strong ability to talk and type simultaneously. B2B and Consumer collection experience.

Detail-oriented, resourceful, and ability to achieve metric and quality performance. Over 18 years of collections, sales, customer service, and recovery experience

Ability to liquidate debt/receivables at an extremely advanced rate. Experience using entire Microsoft Office i.e., Excel, Word.

EXPERIENCE

Kapitus Financial Institution Mar 2021 – Present

Collection Specialist

Provide tools, strategies and best in class service to establish repayment behaviors with customers

Keep detailed records of all customer communications, payment plans that customer have agreed to, and amounts paid

Performs maintenance, research, and resolution on past due accounts

Identify and recommend improvement opportunities to all collections/recovery specific platforms, systems, and tools to support operational effectiveness, improve customer experience, and to remain at the forefront of technology in the collections space

GEA Engineering, Columbia, MD Nov 2017 – Aug 2020

Collection Specialist

Work with a team of six associates who were hired and trained to reconcile and collect both portal accounts and commercial accounts from 30 to 360 plus day delinquencies.

Train new employees to use SAP, and On Guard as collection tools to locate and generate outstanding invoices and recover them.

Contact 20- 100 customers daily by email and by phone generating statements, invoices, and large balance portfolios of $250,000 and above.

FCO Fair Collections & Outsourcing, Beltsville, MD Nov 2011 - May 2017

Collections Manager

Managed 35-150 collectors, hired, and trained for the collector positions.

Supported and negotiated settlements and payment arrangements for collectors and teams for them to reach their monthly goals.

Mapped and planned monthly goals for individuals that ranged from $50,000 gross to $100,000 gross.

Team goals ranged from $1.5 million and above.

Verified Financial Services, Laurel, MD Sep 2008 - Nov 2011

Owner and operator

Handled all aspects of a start-up collection agency, generated clients, sales, inbound/outbound collection calls, negotiate payment plans/settlements.

B&T Financial Services, Gaithersburg, MD Jul 2006 - Sep 2008

Collection Manager

Duties included managing office/team/individual goals, establishing payment plans for outstanding

bank loans, approving settlements, talking off accounts/deal closer, exceeded minimum monthly goal

of $500,000.

Atlantic Credit and Finance, Columbia, MD Jan 2002 - Jul 2006

General Manager 2005 - 2006

Duties included setting and attaining office goals and yearly projections, setting monthly goals for floor managers and individuals’ teams, train staff, attain monthly goals and targets in excess of $1.25M.

Floor Manager 2003 - 2004

Managed team of 12 employees, daily instructional meetings, continuous collection training, monitor each team member production, attain monthly goal more than $750K.

Senior Collector 2002 - 2003

Duties included collection of delinquents purchased credit card accounts, inbound/outbound collection calls, talking off accounts, establishing payment arrangements, and negotiating settlements.

EDUCATION

Bachelor of Arts in Business Administration

Union College

Bachelor of Arts in Business Administration

Thiel College, Greenville, PA

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