Media Director Infrastructure Manager

Pedro Aguirre

Austin, TX ***** adozz2@r.postjobfree.com 214-***-****

Authorized to work in the US for any employer.

Work Experience

Chanel Manager

Global Resale- Austin, Texas

December 1,2020- to present.

Manage different marketplaces.

Upload content and imaging into the company website, Amazon, eBay, and Newegg.

Upload inventory into the website daily and increase product visibility on Amazon and Google.

Multitask different software, Microsoft, Grid, Sellebrite, Power By IB, Salesforce.

Increase Sales by 100% in the first quarter by understating market trends.

Analyse weekly sales reports from Amazon and implement sale strategy to increase sales.

Provide price reports and platform fees to the sales team.

Run campaigns on Google adds and Amazon platform.

Review Google Analytics to understand customer shopping behaviour in a weekly basics.

Work closely and report issues and solutions to quality control, product manager, IT infrastructure manager.

Product knowledge on, CPU, Memory, Graphic Cards, IOS. OS, PC, Apple products.

Installed, CPU, Hard drive, memory, and Operating System.

Manage return request on eDesk and assign task to customer services agents to avoid negative reviews.

Assign tickets to customers services agents via eDesk.

Help customers with troubleshooting questions

Manage 3 employees.

Numerator

U.S Census - Addison, TX

July 2020 to September 2020

Enter the correct information in the system.

Visiting more than 100 homes in a daily shift.

Keep all data secure.

Track and record new address into the system.

Able to solve any problem in a time manner.

Customer Services Specialist

II Digital Shopper - Richardson, TX

November 2018 to November 2020

Answering customer inquiries via phone or email in a time manner.

Manage four different markets United States, Mexico, Canada, Spain.

Provide assistance when is needed in Italy, U.K, France, German, Dubai, Brazil, Japan.

Work closely with our team in Europe and Asia to ensure positive images of the company.

Minimize price error by working closely with Ecommerce team, accounting, and sales.

Ensure company reviews are above 4.5 stars.

Work closely with different vendors to ensure merchandise is in stock.

Work with different carrier to ensure the item is delivered on a time manner.

Process returns and refunds as quickly as possible.

Able to multitask different software and at the same time.

Ensure all due to ship orders are placed on time in each marketplace.

Understand different laws and invoice formats for each country.

Operation Team Leader

Sunstone Yoga - Dallas, TX.

April 2017 to 2019

Manage between 8 to 12 employees.

Create a monthly schedule for 8 to 12 employees.

Weekly bank deposit and review weekly surveys for 30 employees including teachers and operation staff.

Provide the best customer services to increase loyal customers.

Work closely with social media director and member advocate to increase studio sales and customer retention.

Meet monthly sales target.

Communicated with customers in person or via phone.

Upgrade customer accounts.

Ensure positive image of the company under a difficult situation.

Generate daily sales reports to the accounting team.

Weekly inventory reports to prevent loss prevention.

Supervisor

Whole Foods Market - Dallas, TX

March 2008 to November 2014

Supportive team member in maintaining Whole Foods Market organic and ethical environmental standards.

Wrote and proofread copy for merchandise signage, department ads and flyers promoting the prepared foods department.

Ensured a positive company image by providing courteous and efficient service to customers and resolving difficult situations.

Specifically chosen by many to translate for Spanish speaking customers and assisted employees in translating job documents.

Managed multiple priorities and maintained effective results in a quota driven workplace.

Education

Master's degree in IT with Information Security

University of Southern New Hampshire

September 2020 to March 2022

Bachelor's in Public Affairs

University of Texas - Dallas, TX

March 2019

Skills

Bilingual in English and Spanish

Fluent in Spanish: oral, written, and reading.

Ability to work well in a team environment.

Self-motivated

Engaging personality.

Passionate about working with people.

Strong multitasking abilities

Volunteer in different organizations via UTD programs

Word

Excel

PowerPoint

E-Commerce

Yoga

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