Denis Mikhailov

**-*-***, ******* ***., Moscow, 127224, Russia

phone: +7-985-***-****

e-mail: adozv2@r.postjobfree.com

Employer

Cisco Systems, Russia

Objectives

Professional experience

People and resource manager of the geographically distributed and multinational team with very strong technical background. Former Network Engineer (2xCCIE #35015: R&S, SP; 3xNNCSE: ATM, Voice and the Enterprise Solutions) with 17 years of experience in LAN/WAN multiservice SP networks (Cisco, Nortel). 22 years career in Telecom industry.

August 2014 – Present day

Cisco Systems, Moscow, Russia

CX Delivery Manager of the Customer Experience Professional Services team, Russia, CIS and Turkey

Responsible for:

-Managing one of the largest and diverse team in Emerging markets of network engineers (41 people now) in Russia, CIS and Turkey). Transactional and network optimization services projects resource planning. Take part in the escalations’ chains until the problem resolution. Close interaction with Cisco partners and Partners Host Management Organization (PHMO). Everyday work together in collaboration with customer relation team (Business customer) and providing the single point of contact for other technological domains: Mobility, Collaboration, Security. Active seeking and taking part in the interviews with candidate engineers to the team (constant hiring process).

February 2014 – August 2014

Cisco Systems, Moscow, Russia

Advanced Services Manager, Russia and the CIS

Responsible for:

-Managing the team of network engineers in (12 persons) Russia and the CIS countries (Ukraine, Kazakhstan). Transactional and network optimization services projects resource planning. Took part in the escalation’s chains until the problem resolution. Close interaction with Cisco partners and Partners Host Management Organization (PHMO).

November 2009 – February 2014

Cisco Systems, Moscow, Russia

Network Consulting Engineer, Lead Engineer, Team Leader

Responsible for:

- Proactive support (Network Optimization Service –NOS) of the customers’ carrier MPLS/VoIP networks based on Cisco equipment. The main customer is MTS – largest mobile carrier in Russia and Eastern Europe. The tasks of the proactive support engineer are: analyses of the existing networks to detect the potential problems and prevent the network outages; Design changes and improvements based on Cisco best practice recommendations; Network performance analysis; Work with cases (problems) that have been rejected by TAC with reason: Equipment works as it should be in accordance with engineering documentation, but this answer and the equipment behavior do not satisfy the customer. Supported products: PGW2200,MGX8880, AS5X00, Cisco 7200, Cisco 7600, GSR12000, ASR9000,CRS-1/CRS-3;

- Technical leading the multinational geographically distributed team of 12 engineers;

Listed below are some of the most significant projects in which I have participated:

Design and Deployment of the MTS Internet Aggregation Transport Node: 2xASR9010 aggregate Internet traffic from the GPRS/3G structure - GGSN, SGSN, DPI/Flash platforms (Moscow, Moscow Region and Volga Region) and transmit it across MTS MPLS transport network towards the MTS Internet Access Gateway.

Design and Deployment of the MTS Internet Access Gateway: 4xASR9010, 4xCisco 7600 CSG, 2xCRS-3 with 2xCGSE cards each. These CRSs-3 provides Carrier Grade NAT service for MTS mobile subscribers from Moscow, Moscow Region and Volga Region (about 20M subscribers).

Design and Deployment of the MTS Corporate MPLS Core consisted of 10xASR9010 and about 20 Cisco 7600/Catalyst 6500.

December 2004 – November 2009

Nortel Networks CIS, Moscow, Russia

Wireline Integration Engineer, Team Leader

Responsible for:

-Integration of the Nortel Next Generation Network Solution (CS2K) into carriers’ TDM, IP and OSS Networks.

- Carrying out the CS2K Acceptance tests.

- Tracking the problem issues until the resolution

- Provide the interface between customer engineers and Nortel’s support departments (CTAS, GTAC, GNPS)

- Support the Sales activity in difficult/problem questions for RFP/RFQ preparation

- Provide technical primeship of the packet side of the CS2K solution (ERS8600, MG15K) for EMEA Network Integration Services Team.

Listed below are some of the projects in with I have participated:

- Installed, Commissioned and Integrated the Spare Core site equipment for the Comstar WiMAX project: ERS5520, ASG5100, Network Management System, DNS/DHCP, AAA, BTS Managers and BTS Database servers. Designed and configured Core redundancy topology and mechanisms. Took part in the large package of the customer acceptance tests. Comstar WiMAX is the first commercial implementation of the Nortel WiMAX 5100 solution.

- Installed, commissioned and integrated Shasta BRAS into Public carrier network of UralSviazInform (SviazInvest branch) in Surgut city. Carried out large amount of the customer acceptance tests.

Took part in the following projects in EMEA Region :

-USI Chelyabinsk. (first commercial NGN project in Russia). Built resilient IP/MPLS core based on Passports20K and provided integration of it with CS2K CS-LAN. Developed and carried out acceptance test plan to demonstrate IP/MPLS core network resiliency in case of different types of failure.

-Vympelcom, Russia. CS2K VoATM/Multiservice Networks Trial. Built intercity resilient ATM network based on Passports 7K. Passports 15K PVG were used as VoATM gateways. Carried out acceptance tests to demonstrate Passport ATM core network resiliency in case of different types of failures.

-Technopark ZNIIS . First CS2K ISN08 trial in Europe in Moscow Central

Research Institute of Communications. I&A tasks.

-BT 21CN Newcastle and BT 21CN Adastral park, UK. CS2Kc ISN08 Geo-Survivable. Configured BGP routing with Core IP network and traffic filtering for ERSs8600. Carried out GA test package (146 Test Cases).

-IPF Iceland. CS2K ISN08. Configured OSPF routing between ERSs8600 in CS-LAN and Customer Core IP network as well as CS-LAN security filtering tasks.

-Ventelo, Stockholm, Sweden. CS2K ISN08. CS-LAN IP routing

troubleshooting.

-SibirTelecom, Novokuznetsk, Russia. CS2K ISN08. Software engineering

( SWCI creation) and I&A tasks in this project.

-Multiregional Transit Telecom (MTT), Russia. First ISN09 CS2K in Europe. Performed Software Engineering, Network Design and CS2000 Integration tasks. Configured and tested many TDM, H.323 and SIP-T interconnections with carrier's softswitches of the other vendors: Huawei, ZTE, ECI Telecom.

-Kazakhtelecom NGN, CS2K ISN09, Kazakhstan, 2xCS2K + 14 Trunk Media Gateways (MG15K). Performed Software Engineering tasks.

-Completel, France. Troubleshooting of the SS7 backhauling solution based on MG15K VSP3-o functionality.

-Golden Telecom, Russia. First CS2K ISN09FF in Europe. Performed Software Engineering and Integration tasks. Carried out Customer Acceptance tests of the solution. Made the interconnections with more than 10 SS7 networks as well as thousands V5.2 subscriber lines.

-SibirTelecom, Russia. Software Engineering, Network Design, Integration and acceptance of Class 4/Class 5 CS2K in Novosibirsk.

-Vympelcom, Russia, 4xCS2K ISN09U. Transit International Exchange Switches. Performed Software Engineering and Core IP interconnection planning tasks. Integration and Acceptance of Class 4 CS2Ks in Moscow and Saint-Petersburg

-USI Perm, Russia, the largest CS2K network in Russia, about than 10000 E1s. Software engineering and Network Design.

-Comstar-UTS (Now MTS too), Russia, Federal Transit Network, 11xCS2K in the biggest cities of Russia (Vladivostok, Novosibirsk, Samara, Moscow, Saint-Petersburg, etc). Network Design and Software Engineering. Integration and Acceptance of the International and National CS2Ks in Novosibirsk. Earned the Golden Award from the Nortel Senior Vice President, Global Operations – Joe Flanagan from the results of this project.

-Golden Telecom, Moscow, Russia. The largest transit CS2K in Russia, more than 2000 E1s. Software Engineering and the Integration and Acceptance of this switch. Carried out Basic Sanity and Acceptance Test program.

-Multilinks Telkom, Nigeria (One of the biggest CDMA carrier in Nigeria, more than 10 millions of subscriber). Was involved in the SS7 troubleshooting and performed the Customer Test Set for CS2K’s ISUP capabilities. Integrated the 2 x Acme Packet Session Border Controllers for the SIP-T interconnections between CS2K and the other Public Carriers.

May 2004-November 2004

Nortel Networks CIS, Moscow, Russia

Wireline Presales Engineer : Data and VoIP Carrier Networks

Supported pre-sales activity of all Wireline carrier line of products: CS2K, Passport 7K/15K/20K, SER 5500, MPE 9000. Designed resilient IP/MPLS core network based on Passports 20K for the first commercial NGN solution in Russia

(USI Chelyabinsk ).

September 2003 – May 2004

Terawave Communications, USA

Sales Engineer.

Supported sales activity of TeraPON systems (optical last mile solutions). TeraPON devices are based on BPON standard that describes the rules of transport different types of traffic: Ethernet, TDM synchronous and Video in the ATM cells inside the G.983 frames. I provide technical supervision for Terawave customers: Comcor, TransTelecom, Golden Telecom, etc. Organized many trials of the new Terawave products and technologies such as TW-300LAN, Terawave Gigabit Ring, etc, discussed customer suggestions for developing new products/software features, tracked problems through the resolution.

April 2001- September 2003

Diona Group (Nortel Networks Authorized Education and Service Partner)

Network Engineer – Senior Trainer

Senior Trainer key role is to responsible for providing technical courses based on Nortel Networks equipment: Passport 4400/6k/7k/15k switches and Bay Networks routers and LAN switch; adaptation courses for Russian/CIS students (network engineers and operators of large corporate and public networks).

As Network Engineer, in the same time I’ve been involved in many customers’ activities such as network planning and designing, network/equipment problem troubleshooting, hardware and software upgrade support, provisioning of network equipment.

Listed below are some of the projects in with I have participated:

Corporate multiservice network of Bank “Sberegatelny” in Krasnoyarsk region (East Siberia). Backbone of this network based on 12 Passport 6400 connected with each other by ATM STM-1 optical links. More than 60 remote offices based on Passport 4400 connected to backbone with using MPANL links via terrestrial and satellite channels. This network is the largest corporate network in Russia that is built on Passport 6400/4400 multiservice switches.

Carrier multiservice network for Multi-Regional Transit Telecom. Network consists of 8 Passport 7480 placed in the largest cities of Russia from St.Petersburg to Khabarovsk (more than 7000 km). Passports are connected by using multiple E1 ATM links with IMA service, PNNI have being chosen as basic routing and signaling protocol. Network provides AAL1 CES, FrUNI and IP services for customer equipment: Ericsson AXE-10 public telephone switches and Cisco 72XX routers.

April 1999-April 2001

DEK-optics JSC (Nortel Networks partner and public carrier)

Leading engineer

Duties of leading specialist include the following tasks:

-Installation, configuration and operation of the own multiservice network of DEK-optics: a few Passports 6400 connected with using E3 ATM trunks via SDH ring based on Nortel Networks SDH muxes TN-1X/TN-1C. This network provides FrUNI, AtmMpe and Voice Networking services for customers as well as transport for public Internet traffic which amount was more than 100 GBytes per month. Also I had to installed and supported public Internet servers (WWW, FTP, Mail) based on FreeBSD as well as provided security by firewall configuration and maintenance.

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-Installation, configuration and support of network equipment for our customers. Listed below are some of the projects in with I have participated:

-Corporate multiservice WAN Network for the Ministry of Railway Roads of Russia. In this project our customer needed to build a network that provides reliable transport of different types of traffic: voice and data with specified and guaranteed QoS via numerous satellite links. Satellite links are the most acceptable and no expensive method of connections between network nodes cause of large (in kilometers) size of this network. Network has a nodes from Kaliningrad (most western point of Russia, near Poland and Germany) to Sakhalin island (60 kilometers to west from Japan) and from Murmansk to Makhachkala in direction from north to south. Also the minimal bandwidth usage for voice traffic is an issue. One of the major requirements was able to management all network equipment from one management platform. On this basis multiservice switches Passport 4400 and Passport 6400 were chosen as basic network equipment. Network management was made on Sun Ultra 5 workstation with Nortel Networks NMS 12.2 as management platform. This network provides the wide spectrum of services for customers: FrUNI, Voice Networking, PPP and transport corporate LAN traffic trough ILS services. Network consolidates the huge amount of customer equipment: Cisco 2600/7200 routers, BayStack and Catalyst LAN switches, Meridian 1/11C and Ericsson MD-110 PBX’s as well as Lucent 5ESS public switch.

-Public SDH network of JSC Gazcom (one of the largest satellite carrier in Russia, has 2 own communication satellites). This network consists of 7 TN-1X SDH muxes are placed in the main telehouses of Moscow and Moscow region, and provides transport services for traffic goes from North-East region of Russia via satellites (main gas field of Russia).

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September 1996 – April 1999

R&K JSC (2nd computer manufacturer in Russia)

Head of computer assembling and testing department.

I was responsible for assembling, testing and maintaining x86-based multiprocessor servers and graphical stations for various network applications such as: Novell Netware 4.11/5.0, Microsoft Windows NT 4.0, FreeBSD and Linux, providing on-site and off-site consultation, localization of equipment problem, tracking customer suggestions and problems through to resolution, developing method of testing, testing and processing results.

Professional certifications

CCIE Routing and Switching #35015

CCIE Service Providers

CCIE Data Center - Written

Nortel Networks Certified Support Expert (Passport ATM) – NNCSE ATM

Nortel Networks Certified Support Expert (Passport Voice) – NNCSE Voice

Nortel Networks Certified Support Expert (Enterprise Solutions –Bay Networks routers and switches) – NNCSE Enterprise Solutions

Nortel Networks Certified Support Specialist – NNCSS Passport 7000

Nortel Networks Certified Support Specialist – NNCSS Passport 4400

Nortel Networks Certified Trainer (Passport 4K/6K/7K/15K/8K, BayRS routers, Alteon Application switches)

Cisco Certified Network Professional – CCNP

Microsoft Certified Systems Engineer – MCSE

Professional Trainings

- Data Center Unified Computing Implementation – 1 week, March 2014, Cisco, San Jose, US

– Cisco IP Multicast – 1 week, July 2013, Fastlane, Moscow, Russia

- CCIE SP Bootcamp – 1 week, November 2012, INE, London, UK

- Cisco IOS-XR Deployment, Maintenance and Troubleshooting – 1 week, San Jose, USA, March 2012.

- CCIE R&S Bootcamp – 3 weeks, September 2011, Isarnet, Munich, Germany

- Cisco ASR9000 Aggregation Services Router Series Essentials – 5 days, January 2011, Sydney, NSW, AU

- Advanced Implementing and Troubleshooting MPLS VPN Networks – 5 days, November 2010, Richardson, TX, USA

- System administration of the OS Solaris 10 – part1 – 5 days, May 2009

- System administration of the OS Solaris 10 – part2 – 5 days, May 2009

- Negotiation in the Difficult Situation – 3 days, April 2008, Nortel, Maidenhead, UK

- World Class Negotiation – 3 days, April 2008, Nortel, Maidenhead, UK

- Alteon Switched Firewall Administration and Configuration – 3 days, October 2007, Nortel, Maidenhead, UK

- Network Integration Services, CS2K boot camp part 2. Trunk provisioning and CS2K translations – 3 weeks, July 2006, Nortel, Maidenhead, UK

- Network Integration Services, CS2K boot camp part 1. Packet side of the solution – 5 weeks, May-June 2005, Nortel, Maidenhead, UK.

- SER5500 (former Shasta ) Operations and Maintenance – 5 days, October 2004. Nortel, Montigny-le-Bretaneux, France

- CS2K solution overview -2 weeks, June 2004. Nortel, Maidenhead, UK.

- MPLS and IP/VPN on Passport – 3 days, August 2002, Nortel, Maidenhead, UK.

- Accelar 1000 Operataions and Maintenance – 5 days, July 2001, NTC-UNI corp, Moscow.

- Passport Carrier Operations and Maintenance - 5 days, March 2001, Diona Master Lab, Moscow.

- Passport 4400 Operations and Maintenance – 5 days, April 1999, Diona Master Lab, Moscow.

Education

Earn a degree of Mechanical Engineer with a major in Thermodynamics and Molecular Physics from the Bauman Moscow State Technical University in May 1998 (1992-1998). Diploma with excellence.

Additional information

Date of Birth: 15 of June 1975.

Married, have 2 sons.

Have a driver license category B.

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