MARK A. RICHARDSON, II

949-***-**** adozad@r.postjobfree.com www.linkedin.com/in/mrichardson2121

SUMMARY

Detail oriented professional with over 5 years experience in management, team building and customer service. Highly polished communicator with a passionate ability to deliver messages effectively. Purposefully driven to remain abreast of industry best practices and business development trends to further enhance company branding and increase customer retention. EDUCATION

The Culinary Institute of America. Hyde Park, NY

Bachelor of Occupational Studies Degree in Culinary Arts & Restaurant Management Associates of Occupational Studies Degree in Culinary Arts Irvine High School, Irvine CA

Diploma

Oxbow School For Fine Arts, Napa, CA

Majored in Photography and Graphic Arts

• Studied the Culinary Arts

• Participated in the Regional Occupation Program-Orange County for Advanced Culinary Arts WORK EXPERIENCE June 2021-Present

Kemper Insurance, Las Vegas, NV

Claims Adjuster

• Review and determine liability ranging from single car accidents to accidents involving multiple vehicles.

• Managing Inbound and outbound calls with a timebound expectation of returning calls in 24 hour or less.

• Schedule repairs for vehicles with various body shops.

• Escalated customers complaints to upper management to reach a resolution.

• Responsible for timely and accurate payment disbursement to various vendors upon job completion. Progressive Insurance, Las Vegas, NV April 2019J-June 2021 Claims Adjuster

• Review and determine liability ranging from single car accidents to accidents involving multiple vehicles.

• Managing Inbound and outbound calls with a timebound expectation of returning calls in 24 hour or less.

• Schedule repairs for vehicles with various body shops.

• Escalated customers complaints to upper management to reach a resolution.

• Participated in coordination of Keys for Progress, November 2019. Tesla, Inc., Las Vegas, NV September 2018-January 2019 Inside Delivery Advisor

• Scheduled deliveries of vehicles to customers.

• Completed paperwork for auto purchases accurately.

• Piloted the factory direct team, which was a special delivery from factory to customer.

• Monitored 50+ inbound and outbound calls per day.

• Escalated customers’ complaints to upper management to reach a resolution. Enterprise Rent-A-Car, Las Vegas, NV August 2014-August 2018 Management Assistant

• Recognized as Airport MVP and Elite to Eat for achieving most sales within the first year of employment.

• Monitor customer service satisfaction, training of all new employees, fleet management and quality of vehicles.

• Opened Two Satellite operations: Hard Rock Hotel and Westgate Hotel. Total Wine & More, Las Vegas, NV March 2012- August 2014 Cashier/Merchandiser

• Received training on how to properly handle and work with growlers.

• Established a positive reputation, which increased customer satisfaction 10-15%.

• Manage beer sales 20-32 hours per week, generating revenue of $200.00 - $300.00 per day.

• Taught beer courses (e.g. Intro to Beer Styles, Old World vs. New World Beers, Summer/Winter Beers) to 15-20 employees. Chipotle Mexican Grill, Newport Beach, CA September 2010-October 2013 General Manager

• Oversaw all aspects of business, such as store cleanliness, scheduling, payroll, day-to-day operations and hiring.

• Trained and developed 27-30 employees, yielding a 90% productivity and retention rate. CERTIFICATIONS

• Cicerone Certified Beer Server • ServSafe Certified

• TIPS Certified

AWARDS

Best Teen Chef Competition of Orange County

• Placed 3rd out of 10 contestants • Received $3,000 Scholarship for the Art Institute of Orange County California Distinguished Arts Scholar, Photographic Arts

• Award from the California Governor Arnold Schwarzenegger Junior Statesmen Irvine High School Representative Junior Statesman of America Summer Internships, University of Southern California College Bound Program, Loyola Marymount University

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