Executive Assistant Medical Billing
Resume:
SUMMARY
My goal is to find a position within a company that will allow me to utilize my strengths and to rise through my career while maintaining a strong dedication to both company and personal growth.
EXPERIENCE
Family Urgent Care Chicago June 2010 - Present
Office Manager (July 2012-Present)
Skillfully developed departmental goals, objectives and standards of performance, policies and procedures. Organized the office in accordance with administrative guidelines in order to provide specified services to meet the legal, organizational and medical staff guidelines.
Established and maintained systems that safely met patient’s needs.
Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
Interpreted and communicated new or revised policies to staff.
Oversaw billing, payroll, verified that proper procedures were followed. Strategically planned methods to achieve operational goals and targets.
Continually maintained and improved the company's reputation and positive image in the markets served. Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
Routinely collaborated with physician and other managers to correct problems and improve services. Supervised and managed the daily activities of a clinical team consisting of number physicians, nurses and support staff.
Investigated, provided and submitted information to Physician about special incidents, events and complaints.
Assisted in resolving and satisfying patient requests and internal operational issues.
Established standards for selection, promotion and termination of staff.
Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
Cooperated and communicated effectively with physicians to ensure patient satisfaction and compliance with set standards.
Conducted monthly patient billing conferences.
Confidently managed the overall operation of staff and patient care, including quality assurance, patient care, safety risk management, teammate satisfaction, and facility maintenance.
Made sure that equipment and supplies were properly maintained for quality patient care and safety. Assigned employee areas, scheduled staff duties and authorized overtime.
Coordinated the allocation of equipment and supplies within the facility and established guidelines for efficient, economical use.
Identified process improvements in the day-to-day functioning of the department.
Closely collaborated with management team to make necessary improvements and satisfy patient and staff needs.
Confirmed and or completely accurate completion of physician and patient forms/reports. Preformed Nerve Conduction Tests
Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards. Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans. Established staff schedules and assignments based on facility needs and equipment availability.
Created and maintained computerized record management systems to record and process data and generate reports.
Delegated staff duties.
Documented patient information obtained from interviews. Ensured HIPAA compliance.
Liaised between patients and physicians to ensure patient comprehension of treatment plans.
Navigated Epic and Centricity software.
Pakistan Integrated Services, PVT January 2005 - March 2006
Executive Assistant, Junior Analyst
Created and monitored logs and generated portfolio reports.
Investigated client issues and prepared paperwork.
Figured cost basis.
EDUCATION
Indiana University Northwest
Bachelor of Science in Business Honors; Business Management Administration, May 2012
Indiana University Northwest
Division of Continuing Studies; Health Insurance Billing, June 2011
Division of Continuing Studies; Medical Terminology Course, October 2012
STRENGTHS AND SKILLS
• Proficient in all Microsoft Office programs, defined skills in Microsoft Word, Excel, and PowerPoint.
• Experience in EPIC EMR and GE Centricity Medical Billing Software program.
• Exceptional organizational skills and attention to detail.
• Excellent time management skills
• Self-motivated and capable of working independently as well as on a team
• Strong written and verbal communication skills, Fluent in Hindi and Urdu languages.
• Prominent leadership skills.
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