Diana Hoang

Email: adoz6l@r.postjobfree.com; P: 414-***-****

OBJECTIVE:

Young professional seeking a position where I will utilize my education, past experiences, and critical thinking to exceed organizational goals and metrics. I am motivated and determined to grow with an organization both personally and professionally.

EDUCATION:

University of Wisconsin-Parkside

BA in Communication; Minor in Criminal Justice, graduated Cum Laude September 2015 – May 2019

Member of Lambda Pi Eta, Communication Honor Society

Member of Phi Eta Sigma, National Honor Society

SKILLS:

Strong attention to detail, multi-tasking

Highly motivated, self-starter, and determined

Critical thinking, problem solving, and team player

Proficient MS Office, Excel, Word, PowerPoint, Outlook, etc

Performs well under stress

Leadership abilities and solid organizational skills

Excellent customer service and interpersonal skills

Outstanding verbal and written communication skills

Prioritize tasks effectively

Effective time management skills

Ability to work with frequent interruptions

Coachable

EXPERIENCE:

DentaQuest – Milwaukee, WI June 2020 – Present

Call Center – Customer Service Representative I

Responds to customer inquiries in a courteous and professional manner

Researches assistance requested and consistently provides accurate information to resolve internal and external member and provider inquiries via verbal and written communications through all channels including phone, email, web portal, and chat interactions

Thoroughly and completely document all customer interactions

Educates customers and dental professionals on eligibility, benefits, claims payment, and authorizations

Provides direction on the usage and benefits of self-service tools

Assist members on gaining access to care by locating a network dentist

Appropriately routes inquiries to the necessary departments when resolution of the inquiry is beyond the span of control of this role

Contributes to the success of the organization by suggesting ways to improve the service delivery processes

Briggs and Stratton Corporation – Menomonee Falls, WI January 2020 – June 2020

Inventory Clerk

Performs various duties required to maintain inventory accuracy levels and support the flow of materials through the plant

Uses inventory control software for all inventory transactions and operates scan gun to perform material movements

Investigates, identifies, and reports root cause of inventory discrepancies and recommends corrective action

Runs appropriate reports that provide information for inventory analysis and decision making

Maintains tracking of deviations and engineering change notices

UW-Parkside Asian Organization – Kenosha, WI September 2017 – May 2018

Event and Marketing Officer

Coordinated marketing activities to promote events, worked with campus partners to increase event attendance

Coordinated logistics for events, such as, facilities, catering, printing, and event security when needed

Budgeted events based on financial availability in regards to actual participants

Planned, coordinated, and hosted meetings to discuss all aspects of upcoming events such as transportation, lodging, food, and etc

Lead events when leader is absent

Lead fundraising events to increase organizational activities to help recruit members

Great organizational skills, able to juggle full time academic schedule while fulfilling officer duties within club

Contact this candidate