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Operations Technician Health Coach

Owings Mills, MD
October 11, 2021

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WINDSOR MILL, MD 21244-2554



An experienced operations technician with over 15 years of experience facilitating program implementation and ensuring client confidentiality, safety, and well-being in diverse areas within public health allied fields.

Summary of Qualifications

Goal and Detail Oriented

Client/Customer Relations

Public Health Insurance Navigator

Report Preparation

Team Builder/Player

Professional Experience

All Medical Personnel, Baltimore, MD 07/2017 - 12/2017 Contractual Lab Assistant

Received, sorted, and properly stored laboratory specimens

Conducted various laboratory tasks including: centrifuging of specimen, printing appropriate labels, and recording data

Ensured the safe transportation of specimens to various hospitals and clinics after testing

Performed routine instrument maintenance

Chimes, Baltimore, MD 09/2012 - 12/2016

Behavioral Technician

Assisted mentally impaired individuals with daily activities

Adhered to strict state and federal guidelines and regulations in maintaining overall client care, and prescribed behavioral and nursing plans

Provided navigation and follow up with public health insurance coverages such as Medicaid and Medicare

Provided safe and secured care when driving clients to appointments American Red Cross, Baltimore, MD 08/2005 - 08/2011 Medical and Clinical Laboratory Technician

Safely handled the receipt and processing of blood components for transfusions

Meticulously entered blood donors’ confidential information into a database

Performed quality control on laboratory equipment

Conducted waste management according to state, federal, and international guidelines

Ensured the proper storage, labeling, and shipping of blood components to hospital and other medical facilities

Solo Cup Company, Owings Mills, MD 01/2001 - 08/2005 Lead Assembler/Manufacturing Production Technician

Oversaw the daily activities of staff in the manufacturing of company products

Assisted with the recruitment of staff for various positions

Monitored attendance and staff leave to ensure that adequate personnel was available for line operations

Prepared and submitted detailed production reports

Motivated staff performance to achieve monthly production goals JOSIAH N. BELL


WINDSOR MILL, MD 21244-2554


United Nations World Food Program, Monrovia, Liberia 01/1991 - 01/2000 Field Supervisor/ Manager

Supervised the logistics of life-saving supply chain relief product operations

Monitored the delivery of relief products to designated locations and recipients

Managed the warehouse storage of all products received

Conducted staff meetings, assisted with the recruitment of qualified staff and implementing disciplinary actions per company’s guidelines when necessary

Prepared annual reports for the Country Director

Facilitated trainings on diversity and life-saving personal hygiene and sanitation to internally displaced persons and refugees


Master of Science, Business Administration

Strayer University, Owings Mills, MD, July 2015

Bachelor of Science, Business Administration

Strayer University, Owings Mills, MD, December, 2009 Certification

Certified Health Coach

Dr. Sears Wellness Institute, March, 2016

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