Center Representative Interviewer
Resume:
Dolores Nelson
Retired, looking for part -time or full time employment in Call Center. Am able to work flexible hours and days.
Detroit, MI 48204
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Call Center Representative; Worked for the State of Michigan in call center and office(interacting with claimant face to face).
Work Experience
Unemployment Insurance Examiner
State of Michigan - Grand Rapids, MI
January 2006 to July 2017
Contacted claimants, employers and other interested parties to obtain necessary information relative to contested or questionable claims or protest. Made and issued monetary and non-monetary redetermination, and reconsiderations.
Unemployment Interviewer
State of Michigan - Detroit, MI
October 2002 to October 2005
Assisted claimants with all aspects of Unemployment Filling out the claims
Distributed checks
Education
Nursing
Mercy School of Nursing - Detroit, MI
September 1970 to February 1972
Skills
Training
Additional Information
Skills
On going classes & training( listening to calls critiqued by management and peers), provided by the State of Michigan. Strong communication and interpersonal skills (10+ years). Ability to investigate and analyze data to determine facts and draw reasonable conclusions; (10+ years).
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