Store Manager Territory

Matthew C. Gray

**** * ********* **. ******* VA, 23435 Phone 757-***-****

*******.********@*****.***

Education

****- **** ***-********* ********* Norfolk, VA

Bachelors of Criminal Justice

Associates of Criminal Justice

Work Experience

March 19-Current Ecolab Territory Manager

Hampton, VA

•Grow sales within an existing territory of food service and hospitality accounts by providing customer sales demonstrations, training, regular and emergency service.

•Cold-call and prospect to secure new accounts, as you build Ecolab’s brand in your market.

•Learn customers’ warewashing systems and devise unique solutions as their expert on advanced cleaning and sanitation processes and programs.

•Apply your mechanical aptitude to install, repair and perform maintenance on warewashing, laundry and dispensing equipment and systems; leveraging this service to strengthen the customer relationship.

•Ensure that your customers’ facilities are fully operational and teams are properly trained by demonstrating safe equipment use.

October 16-March 19 Lidl Assistant Store Manager

Hampton, VA

•Lead by example while demonstrating our company values of recognition, respect, responsibility, and trust.

•Promote the Lidl culture of incredible customer service with a high-quality shopping experience.

•Ensure high performance of the store through efficient processes, coaching, and training.

•Provide hands-on support for operational tasks such as cash management, stock management, and other essential store functions.

•Monitor and improve Key Performance Indicators to achieve weekly, monthly, and yearly targets.

•Maintain a clean and safe store experience for employees and customers.

•Oversee loss prevention efforts within the store.

•Ensure store opening and closing tasks are performed according to Lidl US standards.

February 2016 – October 2016 Kroger Co. – Co-Manager

Hampton Roads, VA

•Assist in leading teams in the planning, implementation and execution of merchandising and operating initiatives.

•Work with department heads and associates to identify opportunities in the store, develop timely solutions and create action plans to ensure implementation of plans.

•Provide timely feedback to department heads and associates on individual and department performance.

•Assist the store manager in staffing, reducing turnover, increasing retention and store operations.

•Utilize coordinators and other field staff to ensure store departments are achieving sales and profit goals and ensure implementation, and execution of division merchandising plans.

October 2011 – February 2016 Best Buy 1460 – Operations Supervisor

Virginia Beach, VA

•Utilizes effective communication and company tools in providing timely feedback/coaching of direct reports (e.g., 1:1 coaching forms) and established a reliable and consistent people rhythm. Partner with the General Manager to ensure a unique and purposeful development experience for each direct report.

•Ensure team members are consistently serving the Customer’s needs and that no one ever goes left un-served or underserved.

•Create a differentiated Omni- channel experience through all touch points and ensuring that all store teams understand their role in execution.

•Effectively lead a diverse workforce by ensuring consistent execution of employee processes including pro-active talent sourcing, recruiting, and development in partnership with store leadership team. Evidence of efforts is represented by increased diversity and reduced turnover.

•Manage staffing, scheduling and labor productivity to improve business trend.

•Accountable for development of team to include succession/progression planning. Develop a replacement for their position and has a plan for each lead/consultant position within their responsibility to ensure a ready supply of talent.

References:

Available upon request.

Contact this candidate