Customer Service Front Desk
Resume:
Barrie Lynn Smith
Myrtle Beach, S.C.
Professional Objective
To Obtain a Challenging Customer Service Management Position that will utilize my Superior Customer Service Skiills.
Professional Experience
Front Desk/Night Auditor
May 2020 to Present
Patricia Grand Resort Hotel
Checking in guests, departures, assigning rooms, working with housekeeping and Maintenance to insure top quality and guest satisfaction. Proven problem solving ability and superior customer service skills displayed at all times.
Customer Service Manager Nov 2013 - Aug 2019
Kroger Company
Supervised 50+ Front End Employees. Insured Superior Customer Service was carried out in every transaction. Scheduling, Payroll Assistance and corrections of Employees Time as needed. Back-Up Accounting which included counting and balancing of tills, preparing tills for cashiers daily, auditing of tills, auditing of safe, cash-room security and control. Preparing Deposits for armor car pick up. Receiving cash delivery and maintaining security of safe. Controlling all lottery sales and tickets. Daily reports as required and needed. Training front end associates and motivating improved scanning through contests and leadership. Problem resolution with customers and employees. Registered Nurse
Aug 1995 - Dec 2008
Summit Medical Center, Nashville, TN
● Responsibilities Included: Entering Physicians Orders into Computer in a timely manner to Ensure the Best Quality Care for the Patient. Scheduling Tests for the
● Physicians. Monitering Blood Pressure, Inserting Foley Cathaters, Helping Patients
● with their meals, to the bathroom, Checking and removing IV's. Providing Patient
● and Family with information and assistance as needed. EDUCATION:
Mcgavock High School, 1976
MTSU 1995
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