Customer Service Store Manager

L ඌൺ Hൺඅඅ

Humble, Texas ***** 832-***-**** ***********@*****.***

Enthusiastic Leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Business and Profitability and training in Accountability . Motivated to learn, grow and excel.

Recruitment

Business Development

Staff training/development

Coaching and mentoring

Inventory management

Effective leader

Client account management

Self-motivated professional

Good listening skills

Store operations leadership

Sr. Store Manager, 04/2004 to Current

Brooks Brothers – Houston, TX

Identified and recommended areas for improvement in processes with targeted solutions. Supervised employees for exceptional store operations, customer retention, and positive brand experiences.

Guided daily activities, overseeing accounts receivable, inventory reporting, and bank deposits. Collaborated with management to reduce waste and expenses, while optimizing profitability responsibly. Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.

Communicated with key account contacts, responded to complex customer needs, and consulted partners to boost sales among valued customers.

Maintained quality through training and coaching during daily activities. Planned and assigned workload by delegating tasks and directing team members. Promoted business strategy by implementing improvements based on guest feedback. Collaborated with assistant managers to open and close store, handle large transactions and manage inventory.

Served instrumental role in organizational transformation and implementation and participated in 6 Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

successful large-scale corporate restructurings.

Managed 31 team members across 4 departments, resulting in approximate $ 4 million dollar increase in annual revenue.

Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Monitored over 20- 25 employees' day-to-day activities and made plans to rectify issues resulting in Top ten store performance .

Built loyal account base and long-term business relationships with core clients Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.

Trained and guided team members to maintain high productivity and performance metrics. Directed product flow and informed management of delays and challenges, as well as suggested resolutions.

Assisted in recruiting, hiring and training of team members. Trained new employees on proper protocols and customer service standards. Some College (No Degree): Business Administration And Management University Of Victoria - Victoria, TX

Some College (No Degree)

HCC - Houston, TX

Eൽඎർൺඍ ඈඇ

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